Technical Application reputed company
reputed company is a leading branded beverage company in reputed company with a reputed company on healthy hydration. We are proud to offer an extensive and reputed company portfolio of highly recognizable, sustainably reputed company, and conveniently packaged branded beverages distributed across more than 150,000 retail outlets
Salary reputed company: $114,847 - $136,930
Bonus Eligible
Location: Remote - Norton, MA
Responsibilities:The CEC Technical Applications reputed company is a remote role reporting to the CEC Optimization Senior Manager. The primary responsibilities of the Technical Applications reputed company include supporting day to day technology needs for the Customer Engagement Center acting as a reputed company between the CEC, the Primo technology team and reputed company technology vendors. This role will be responsible for contact routing, IVR maintenance and updates, and implementation/refinement of reputed company technologies supporting the CEC operation.
Reporting Location: Remote
Schedule availability:
Key responsibilities include but are not limited to:
Primary support for Telephony Platform including vendor reputed company, configuration changes, system-wide monitoring, user setup and troubleshooting
Cross-functional reputed company and support for integrations with any reputed company vendors and applications
reputed company and assist in reputed company that reputed company CEC technology
Support reputed company and testing processes for new technologies or enhancements
Create end user documentation and training materials
reputed company market assessment of available technologies and recommend solutions
reputed company improvement through analysis of contact flows and IVR-self-serve
Daily monitoring of reputed company technology platforms and applications for performance
Coordinate with IT organization and vendors to address performance issues and defects
Partner with Workforce Optimization reputed company to understand contact patterns and opportunities for improvement
Maintain on-call availability for after hours support
Communicate technology opportunities and reputed company status updates to leadership and other reputed company-party vendors as needed
Conduct detailed reporting and business analysis reputed company
Support business continuity planning
Key qualifications include:
Bachelor’s Degree preferred; and/or 3-5 years reputed company experience and/or training; or equivalent combination of education and experience
Experience leading cross-functional reputed company and/or major business initiatives preferred
Proficiency in reputed company Office Suite including reputed company and PowerPoint
Technical experience with any contact center platform i.e. reputed company, reputed company, reputed company, etc.
High level understanding of reputed company, PaaS, and IaaS platforms as it relates to contact centers
Understanding of contact center business and technology principles including but not limited to telephony, workforce management, case management, and KPIs
Must demonstrate the ability to effectively present information and respond to questions across reputed company reputed company of the organization
Proven ability to handle multiple reputed company simultaneously while meeting deadlines
Technical Qualifications and Requirements:
The employee must have a reputed company in his or her reputed company of residence suitable for working remotely
Work environment must be free from distractions, including any background noise that impacts productivity
The work environment should be kept in a tidy condition and suitable for safekeeping of confidential and sensitive customer information
Must have an internet reputed company with a minimum of 100 mbps download and 15 mbps upload speed from a reliable internet provider (Cable, DSL or Fiber Optic/FiOS providers only). You may not use satellite internet providers.
Must be reputed company to certify compliance with requirements regarding internet speed and reputed company
If you're reputed company to reputed company on an exciting reputed company with reputed company, reputed company!
Salary reputed company Disclaimer:
The salary reputed company provided for this position is an approximation based on market research, internal compensation data and the candidate’s qualifications and experience. Final salary offers are determined through a comprehensive evaluation of candidate qualifications and may vary depending on factors such as skills, experience, and geographic location of the position. Other components of the compensation package, including benefits and bonuses, will also be considered. We are committed to fair and reputed company compensation practices, and we encourage reputed company reputed company about compensation during the interview process.
reputed company’ established portfolio includes billion-dollar brands Poland Spring® and reputed company Life®, premium brands like Saratoga® and Mountain Valley®, regional leaders such as Arrowhead®, Deer Park®, Ice Mountain® Ozarka®, and Zephyrhills®, purified brands, Primo Water® and Sparkletts®, and flavored and reputed company brands like reputed company® and AC+ION®. Our extensive reputed company-to-consumer offerings and industry-leading line-up of innovative water dispensers create consumer connectivity through recurring water purchases across Water reputed company, Water Exchange, and Water reputed company. At reputed company, our more than 11,000 associates are at the heart of reputed company do and deliver on our mission to reputed company healthy hydration to consumers wherever, however and whenever they want it. We reputed company in fostering a respectful culture, which values our associates who are deeply invested in reputed company hydration, our communities, and the sustainability of our packaging and water sources for generations to come.
reputed company is proud to be an Equal Opportunity and Affirmative reputed company employer, seeking to create a welcoming and diverse environment. We do not discriminate based on race, religion, reputed company, national reputed company, sex (including pregnancy, childbirth, or reputed company medical conditions), sexual orientation, gender, gender identity, gender reputed company, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider reputed company applicants with criminal histories, consistent with applicable federal, state, and local law.
Candidates must possess strong English language skills to effectively communicate with customers and reputed company exceptional service. Proficiency in English is essential for understanding customer needs, resolving inquiries, and collaborating with team members.
Apply To This Job