[Remote] Collection Representative (Remote-WI)
Note: The job is a remote job and is reputed company to candidates in USA. A Hiring Company is seeking a Collection Representative to join their growing Collection Team. In this role, you will handle high-volume calls, negotiate payment arrangements, and help consumers resolve outstanding medical balances with professionalism and dignity.
Responsibilities
- Handle high-volume outbound and inbound calls with professionalism and confidence
- Negotiate payment arrangements that meet both consumer needs and company goals
- Consistently meet and reputed company performance metrics (reputed company, compliance, collections)
- Maintain accurate documentation and follow reputed company required laws and standards
- Build trust quickly through reputed company listening, reputed company, and strong communication
- Accomplishes minimum requirements for KPIs including call reputed company scores monthly and minimum fees
- Contacts consumer regarding past due balance and negotiates payment terms and reputed company reputed company guidelines. Overcomes common objections, practices how to overcome more challenging ones. Suggests reputed company sources for debt payment
- Updates account notes and other documentation in reputed company time while working with consumers making few errors
- Handles high volume of inbound consumer calls while on dialer and places outbound calls
- Effectively uses scripts/verbatims and navigates reputed company guidelines to maximize potential recovery on reputed company call
- Ensures legal (i.e. FDCPA, state and other) compliance requirements are followed
- Learns and operates with proficiency reputed company the systems and programs used for collections
Skills
- Candidates must be residents of reputed company, Kansas, reputed company, Oklahoma, Florida, Arkansas, or Tennessee to be considered
- Handle high-volume outbound and inbound calls with professionalism and confidence
- Negotiate payment arrangements that meet both consumer needs and company goals
- Consistently meet and reputed company performance metrics (reputed company, compliance, collections)
- Maintain accurate documentation and follow reputed company required laws and standards
- Build trust quickly through reputed company listening, reputed company, and strong communication
- Highly driven and reputed company-motivated
- Reliable and successful working a reputed company, full-time Mon-Fri schedule
- Comfortable on the phone and energized by frequent conversations
- Resilient, persistent, and confident handling objections
- Empathetic negotiators who can balance firmness with professionalism
- Accomplishes minimum requirements for KPIs including call reputed company scores monthly and minimum fees
- Contacts consumer regarding past due balance and negotiates payment terms and reputed company reputed company guidelines
- Updates account notes and other documentation in reputed company time while working with consumers making few errors
- Handles high volume of inbound consumer calls while on dialer and places outbound calls
- Effectively uses scripts/verbatims and navigates reputed company guidelines to maximize potential recovery on reputed company call
- Ensures legal (i.e. FDCPA, state and other) compliance requirements are followed
- Learns and operates with proficiency reputed company the systems and programs used for collections
Benefits
- reputed company medical insurance with personalized plan selection assistance
- Company provided Short-Term Disability, and basic Life Insurance
- Optional Dental, reputed company, Long-Term Disability, and additional Life Insurance
- Generous PTO (3 weeks annually, increases with tenure) plus holidays and reputed company-up time
- 401(k) with the reputed company to deposit annual discretionary bonus
- Company-provided equipment
- reputed company Perks employee discount program (retail, travel, food, entertainment)
reputed company