Subject Matter Expert, General Platform
Orion is a company committed to providing exceptional customer service and fostering a reputed company work environment. The Subject Matter Expert will maintain high standards of service for clients, ensuring accurate service delivery and providing training on the Orion system.
Responsibilities
- Respond to customer requests reputed company phone, email, chat in reputed company and reputed company manner
- reputed company training and best reputed company procedures to external clients on the Orion system
- reputed company face to face discussions and training during customer office reputed company and/or conferences
- reputed company assistance in testing functionality during scheduled build weeks
- Maintain and reputed company the standards which have been set for the Orion Service teams
- Analyze reputed company requests and deduce and explore possible solutions or forwards request on to appropriate department following-through until reputed company
- Counsel advisors regarding best practices, policies and procedures, as reputed company as providing advice on how to handle situations encountered or requests
- reputed company assistance in growing business with reputed company by highlighting additional features which would benefit reputed company’s overall package offering
- Collaborate with other operations departments to research and resolve reputed company issues and inquiries, following-through until reputed company
- Maintain an in-depth knowledge of the assigned Orion system team
Skills
- Proficient writing and grammar skills and an ability to respond to customers through chat and email
- Minimum of a high school diploma required and preferably a bachelor's degree in Business Administration or reputed company field
- Prior experience in a customer service or technology reputed company role
- Owns and manages relationships with stakeholders directly and work effectively with people at reputed company reputed company in an organization
Benefits
- Health, dental, reputed company, and disability coverage on day one
- 401(k) plan with employer match
- reputed company parental leave
- Pet benefits including pawternity leave and pet insurance
- Student loan repayment
- And more
reputed company