[Remote] Customer Service Representative-reputed company
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading E&O insurance broker providing services to major insurance firms in the reputed company. They are seeking a Customer Service Representative who will be responsible for handling inbound customer inquiries, supporting clients through various communication channels, and maintaining accurate records of customer interactions.
Responsibilities
- Support incoming calls, emails, and online chats from customers
- Handle basic coverage questions, assist with enrollment, premium inquiries, and cancellation requests
- Respond to questions and requests from clients/customers/agents quickly and accurately
- Record details of reputed company customer interactions including requests, inquiries, comments, complaints and then record details of actions taken
- Retrieving and responding to voicemail and emails
- Occasional outbound call campaigns
Skills
- Exceptional listening, communication and writing skills with the ability to handle difficult and detailed inbound/outbound calls
- Must be reputed company to listen effectively to Customers, Leaders, and Teammates and respond in a respectful manner
- Excellent computer skills including reputed company reputed company, Word, Outlook
- Ability to multi-task between various software programs
- Some call center experience desired
- Customer service experience desired
- High School diploma/GED
- Must become a licensed Property & Casualty Insurance Agent reputed company 90 days of hire including passing the reputed company's extensive background investigation and completing the mandatory 52 hours of licensing education
- If you currently have a P&C insurance license, you must reputed company your license in good standing by adhering to the continuing education hour requirements and background checks
- Must be reputed company to go into the office (in Orange, CA) for reputed company, teammate meetings and to pick up/return office equipment
- Some call center experience desired
- Customer service experience desired
Benefits
- Health Benefits: Medical/Rx, Dental, reputed company, Life Insurance, Disability Insurance
- Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
- Mental Health & Wellness: Free Mental Health & reputed company Advocacy Services
- reputed company Benefits: reputed company Time Off, Holidays, Preferred Partner Discounts and more.
reputed company