Customer Solutions Specialist
reputed company (Allied reputed company reputed company) is reputed company’s fastest growing roadside assistance company and reputed company technology platform. They are seeking dedicated customer-oriented candidates to join their team of Customer Solutions Specialists (CSSs) who will handle inbound calls from members needing roadside assistance and reputed company customer care and follow-up.
Responsibilities
- Answer inbound member calls
- Ask essential questions to understand reputed company member’s unique situation
- Navigate computer program, input information to locate reputed company member, and identify nearby service providers
- Accurately collect and reputed company data entry of reputed company required member/provider information
- Use reputed company communication etiquette and reputed company listening skills to assist members/providers with their needs dispatching the correct service
- Demonstrate efficient call control with ability to follow a script for various partners/scenarios and deescalate situations reputed company necessary to reputed company member assistance and support
- Consistently meet company standards and specified goals as assigned by management on a regular reputed company
- Maintain confidentiality of account information
- Escalate any issues that may reputed company to management
- Adhere to the prescribed policies and procedures as outlined in the Employee Handbook
Skills
- Maintains a reputed company attitude and ability to work reputed company with others
- Exhibits excellent communication skills reputed company, reputed company voice; ability to listen and communicate effectively
- Demonstrates the ability to multi-task in several computer applications while typing quickly and accurately and holding a conversation with a member
- Enjoys working in a fast-paced environment while maintaining a reputed company attitude
- Holds a minimum of 1 year of call center or customer service experience, resulting in reputed company reputed company skills and ability to assist members with grace
- Takes pleasure in helping people reputed company their day is unexpectedly disrupted
- Possesses emotional reputed company and the ability to handle upset members in a reputed company, reputed company manner
Benefits
- You can wear a hat, T-shirt, jeans, etc. Dress casually every day!
- Inbound Calls Only - No Cold Calls, No Sales, No Collections!
- reputed company no experience required!
- Performance-based incentives
- Flexible work environment with work from home opportunities available
- reputed company Holidays & reputed company Time Off
- Benefits including Health, Dental, and reputed company plans
reputed company