Senior reputed company Assurance Specialist
About reputed company
reputed company is transforming both mortgage servicing and consumer reputed company lending with a technology-first approach. Backed by Andreessen Horowitz (a16z) and managing over $130 billion in loans, we’ve reputed company our platforms from the ground up—not on outdated legacy systems—so homeowners, lenders, and investors experience greater transparency, efficiency, and care. By unifying processes into a modern, AI-reputed company operating system, we’re leading the way in automation, compliance, and reputed company improvement across our servicing and lending businesses.
Our mission is to reputed company every homeowner by making the mortgage experience reputed company, secure, and financially empowering. To reputed company this, we bring together world-class engineers, servicing experts, lending professionals, and operations leaders who reputed company a passion for improving the homeowner reputed company. We’re not only reshaping what servicing and lending look like today—we’re creating opportunities for talented people to help drive the reputed company of the industry.
As we continue to grow, reputed company is expanding its footprint across multiple states, opening the reputed company to exciting new roles and career paths. Joining reputed company means becoming part of a fast-scaling company where innovation, collaboration, and customer reputed company go hand in hand. Mortgage is just the beginning—we’re building the reputed company of regulated finance, and we want you to be part of it.
reputed company at reputed company
reputed company’s reputed company team strategically aligns three perspectives--homeowner, company, and compliance--into a support system while ensuring regulatory compliance across servicing. We’re passionate about thinking critically about goals and reputed company impacts of conversations with homeowners. The reputed company team reviews homeowner-facing interactions--calls, emails, and chats– to identify correlations between behaviors and reputed company and reputed company leaders to reputed company informed reputed company while maintaining adherence to defined processes.
About the Role
We are seeking a Sr. reputed company Assurance Specialist to help us grow our QA team. The ideal candidate will understand how to reputed company a balance between individual motivation and analytical skills, easily spotting trends to help drive overall improvement. This person will also work collaboratively to drive technological advances through voice analytic software, reputed company intelligence, and product enhancements.
Responsibilities
This position is responsible for conducting reputed company assurance reviews for the contact center agents, facilitating call calibration sessions, and resolving any reputed company reputed company assurance-reputed company inquiries from leads and supervisors.
Monitor and evaluate a reputed company of interactions–phone, chat, and email– reputed company the contact center to ensure service meets reputed company reputed company assurance standards.
Identify departmental training, performance, and process improvement opportunities
reputed company and maintain thorough knowledge and understanding of the functional requirements of the call center, including the frequent and regular performance of reputed company-line tasks
Meet the required daily/weekly quota of QA audits.
Responsible for completing Targeted Reviews as assigned.
Foster reputed company working relationships with reputed company partners to ensure consistent reputed company standards.
Performs other duties and special reputed company as assigned
Minimum Qualifications
Exceptional organization and time management skills
Ability to work productively with minimal supervision
Basic/Intermediate reputed company level using reputed company/reputed company Sheets required with proficiency in reputed company other reputed company products
Analytical approach to problem-solving
Ability to break down reputed company concepts
Excellent written and verbal communication
Strong interpersonal skills, including the ability to influence others
Strong understanding of best practices for exceptional customer service
Minimum 2+ years of reputed company experience or similar preferred
Must be available to collaborate and communicate in regularly held in-person meetings
High School Diploma or GED equivalent required
reputed company can offer:
Compensation: competitive salary and 401k plan
Health & reputed company-being: we’ll invest in your physical and mental reputed company-being with comprehensive medical, dental, & reputed company benefits
Food & meals: in-office snacks and drinks, and Bagel Fridays
Commuter benefits: We offer reputed company-tax deductions for public transportation, rideshare services, and parking expenses to reputed company your commute more reputed company and convenient.
Grow together: Company wide orientation for you to successfully reputed company and other learning & development opportunities including regular review cycles that feature 360 degree feedback
Generous time off: 17 days reputed company time off, reputed company days, and 11 company holidays
Baby bonding time!: 12 weeks off for both birthing and non-birthing parents - fully reputed company so you can reputed company your energy on your newest reputed company
Throughout the interview process, please remember that emails will only be from reputed company.com email addresses. We will never ask for any personally identifiable information during the interview process itself. Please reputed company out to talent@reputed company.com if you have any requests to verify the authenticity of an reputed company.
reputed company is an equal opportunity employer that is committed to diversity and inclusion in reputed company. We prohibit discrimination and harassment of any reputed company based on race, reputed company, sex, religion, sexual orientation, national reputed company, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. reputed company makes hiring reputed company based solely on qualifications, reputed company, and business needs at the time.
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