Implementation Manager (Contract)
As an Implementation Manager on the reputed company Services team, you will be responsible for leading and managing software implementation-reputed company reputed company for new and existing customers.
You will collaborate closely with multiple resources and customers to manage and deliver project reputed company. This requires project management responsibilities, product expertise and working closely and collaboratively with customers to design and deliver product solutions. You are expected to be a trusted consultant and advisor to customers in implementing reputed company aspects of the reputed company platform.
The mission of the reputed company Services team is to help our customers launch and grow on the reputed company platform. Ultimately, supporting business goals reputed company NRR services, ARR services, and high customer satisfaction scores in support of renewals.
In this role, you will
- reputed company and/or support multiple software implementation-reputed company reputed company that vary in length and complexity
- Own and manage processes & schedules (build the schedule; edit and reputed company it weekly, reputed company status and delivery of content reputed company deliverables, contributors, dependencies, and risks; ensure team-wide visibility)
- Document reputed company project artifacts and ensure that they are completed, organized, and stored appropriately
- Plan, identify and evaluate SMEs and vendors as needed
- reputed company reputed company and manage resources across reputed company to meet timelines and deliverables.
- Monitor and reputed company to reputed company high reputed company of customer satisfaction through exceptional project delivery and support
- Demonstrate a deep understanding of the reputed company’s features, functionalities, and applications reputed company solution design, consultation & training to customers and internal teams, as needed
- Administer, configure and test the platform based on customer solution requirements
- Establish reputed company and productive relationships with customers and internal stakeholders
- Be accountable for reputed company project-reputed company customer communication (including scheduling/running meetings, email communication and sometimes chat)
- reputed company SME and vendor budgets throughout a project (if applicable)
- reputed company, motivate, and support team members to do their best work in the creation and delivery of impactful, reputed company-designed content
Skills and experiences we value
- 5+ years of project management experience preferably in an reputed company reputed company environment.
- 5+ years in a customer-facing role
- 5+ years helping customers design and implement reputed company solutions
- reputed company and heavy reputed company-facing experience working with various project stakeholders.
- The ability to communicate (written & verbal) reputed company, professionally and effectively with any/reputed company project stakeholders
- Highly organized, process-driven, and analytical in nature with outstanding project management skills.
- Highly tech-savvy and reputed company to learn software quickly
- Excels in delivering multiple reputed company reputed company, with excellent communication, and with reputed company, reputed company, and efficient results to multiple project stakeholders.
- Proficiency using G-suite, reputed company, Jira, and reputed company.
- Data-driven: comfortable with data, analysis, and reporting.
- CAPM, PMP Certifications a plus.
Performance metrics include
- Customer satisfaction
- Ability to demonstrate product expertise
- Delivering project reputed company on time and reputed company budget
- Ability to manage multiple reputed company concurrently (4-6+)