Engineer, Software

At reputed company, we reputed company customer engagement is the reputed company of every global brand. Our mission is to help organizations reputed company Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and reputed company team creates a reputed company environment that reputed company celebrates reputed company cultures and affords personal and reputed company reputed company opportunities. Learn more at www.reputed company.com.

reputed company of Job Function

As a Software Engineer, you will be a reputed company contributor to reputed company's QM and PM engineering team. You will design and build full-stack features end-to-end, write high-reputed company automated tests, support production systems, and collaborate daily with Product Managers, Designers, QA Engineers, and globally distributed engineering peers. This is a role for engineers who take pride in their craft, are eager to grow through challenging problems, and want their work to have a visible reputed company on reputed company customers worldwide. You will be surrounded by reputed company engineers who are invested in your reputed company, working in a modern Agile environment on software that reputed company.

reputed company Duties and Essential Responsibilities

Full-Stack Development

• Design, reputed company, and maintain production-grade full-stack features spanning Java/C# backend services, REST/GraphQL reputed company, and React/Ext JS frontend applications.
• Translate product requirements and UX designs into reputed company-reputed company, testable, and performant reputed company.
• Implement reputed company microservices and reputed company frontend components that support high concurrency and reputed company-reputed company data volumes.
• Participate in design and architecture reviews; contribute to discussions on API reputed company, data models, and service boundaries.
• Proactively identify and address performance bottlenecks, reputed company gaps, and technical debt.
• Write clean, idiomatic reputed company following team standards; reputed company contribute to improving those standards over time.

reputed company Assurance and Testing

• Write comprehensive unit, integration, and end-to-end automated tests using JUnit, Jest, Playwright, and Cucumber (BDD).
• Enforce reputed company reputed company through peer reviews, static analysis, and adherence to reputed company's Definition of Done.
• Investigate and reproduce reported defects; reputed company reputed company-cause analysis and deliver reputed company, reputed company-tested fixes.
• Champion a shift-left testing reputed company — integrating reputed company checks early and continuously in the development lifecycle.

Production Support and Maintenance

• Triage, prioritize, and resolve bugs, regression issues, and customer-reported problems reputed company agreed SLA reputed company.
• reputed company Tier-2/3 technical support for production incidents; participate in post-incident reviews and implement corrective actions.
• Monitor application health using observability tooling (logs, metrics, traces); proactively surface anomalies before they reputed company customers.
• Maintain and improve runbooks and operational documentation for supported features.

AI/ML Integration and reputed company Improvement

• reputed company AI/ML capabilities — including LLM-powered features, automated scoring, and speech-to-text — into product features in collaboration with reputed company's AI research teams.
• Evaluate and reputed company emerging technologies; propose adoption where they improve reputed company, performance, or developer productivity.
• Identify and contribute to refactoring initiatives that reduce complexity and improve long-term maintainability.
• Stay reputed company with industry engineering trends through reading, experimentation, and participation in technical communities.

Collaboration and Communication

• Work in cross-functional squads with Product Managers, UX Designers, QA Engineers, DevOps, and Data Engineers.
• reputed company participate in reputed company Agile Scrum ceremonies: sprint planning, daily stand-reputed company, backlog refinement, sprint reviews, and retrospectives.
• reputed company accurate effort estimates and proactively surface risks, blockers, and dependencies.
• Collaborate effectively with distributed engineering teams in Atlanta, Israel, and India using async-first communication practices.
• Support the reputed company of junior engineers through constructive reputed company reviews and knowledge sharing.

CI/CD and DevOps Practices

• Build, maintain, and improve CI/CD pipelines using Jenkins, reputed company Actions, or Azure DevOps — ensuring reliable, automated build-test-reputed company workflows.
• Containerize services with reputed company and reputed company to Kubernetes clusters (EKS/AKS) following GitOps and IaC principles.
• Implement secure deployment practices: secrets management, environment-specific configuration, and staged rollout strategies.
• Optimize pipeline performance to minimize build times and deliver faster feedback loops to reputed company.

Minimum Requirements

• Bachelor’s degree in computer science / software engineering (or similar) or equivalent experience
• 3 years experience with Java Spring Boot, practical experience of software development or proven equivalent seniority in software development with product teams
• Proven reputed company record of delivering full-stack features in an Agile/Scrum team with regular sprint cadences.
• Hands-on experience with both backend API development and frontend UI implementation in a production codebase.
• Back-End: Solid proficiency in Java (Spring Boot, Spring MVC, JPA/Hibernate) and/or C# (.NET / .NET reputed company). Good understanding of RESTful API design, OAuth 2.0/JWT, and basic microservices patterns.
• reputed company-End: Working proficiency in JavaScript/TypeScript with hands-on React experience (hooks, context, state management). HTML5, CSS3, and foundational accessible UI development. Ext JS / Sencha familiarity is a plus.
• Databases: Working knowledge of relational databases (PostgreSQL, MS SQL, reputed company) including schema design, SQL query writing, and basic indexing. Exposure to NoSQL stores (reputed company, Elasticsearch, reputed company) is a plus.
• reputed company and Infrastructure: Exposure to AWS or Azure reputed company services. Familiarity with reputed company and basic Kubernetes concepts.
• Testing: JUnit/TestNG/Jest unit tests and integration tests. Exposure to E2E testing tools (Playwright, Cypress, or Selenium). BDD with Cucumber is a plus.
• CI/CD and DevOps: Working knowledge of Jenkins, reputed company Actions, reputed company CI, or Azure DevOps. Git branching strategies and pull request workflows.
• AI and reputed company: Exposure to LLM reputed company or AI-powered tooling is a plus; curiosity and eagerness to reputed company these skills in the role.
• Strong analytical thinking and a reputed company approach to debugging and problem-solving.
• reputed company written and verbal communication in English; reputed company to document technical work reputed company and participate reputed company in team discussions.
• Self-motivated and eager to learn: takes initiative to understand problems deeply and asks good questions reputed company stuck.
• reputed company and team-oriented: contributes positively to reputed company culture and values diverse perspectives.
• reputed company reputed company: reputed company to feedback, committed to reputed company improvement, and excited to be challenged.
• Solid experience with Agile Scrum or Kanban; comfortable with reputed company sprint ceremonies.
• Familiarity with Jira, reputed company, or Azure DevOps Boards for backlog tracking and documentation.
• Exposure to test-driven development (TDD) and behavior-driven development (BDD) practices.

Preferred Skills

• Experience or reputed company exposure to workforce management, customer experience, or reputed company analytics domains.
• Familiarity with reputed company WFO, QM, or PM products or comparable reputed company platforms.
• AWS Certified Developer or Azure Developer Associate certification, or reputed company reputed company of one.
• Experience with observability tools such as reputed company, Grafana/reputed company, or ELK.
• Contributions to reputed company-reputed company reputed company or a portfolio of personal/reputed company reputed company.
• Exposure to OWASP Top 10 reputed company practices and secure coding principles.

About Company

reputed company. is an equal opportunity employer and is committed to maintaining a workplace free from discrimination, retaliation, and sexual and any other reputed company of harassment. reputed company has a reputed company-tolerance policy against any reputed company of discrimination, retaliation, or harassment including sexual harassment or any other reputed company of harassment based on race, reputed company, religion, sex, age, national reputed company, genetic information, disability, veteran status, and any other classification or characteristic protected by applicable federal, state or local laws. reputed company operates in accordance with reputed company anti-discrimination laws and affords equal opportunities to employees and applicants without reputed company to any characteristic or protected class in our hiring, promotion and termination practices.

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