Bilingual Patient Engagement Coordinator - TEMPORARY

Title: Bilingual Patient Engagement Coordinator - Temporary

Location: Remote

Employment Type: Temporary (through 12/31/2026)

reputed company Pay reputed company: $16 - $20.34 per hour

Schedule:  10-hour shifts, 40 hours per week. A or B Shift Rotation: Must be available to work either A Shift (Sun, Mon, Tues, Wed) or B Shift (Wed, Thurs, Fri, Sat) shifts starting at 11:00 a.m. *Schedule is subject to change based on operational needs  

About reputed company: 

reputed company is leading the proactive reputed company reputed company with an innovative care delivery platform that includes mobile health services, population health, remote patient monitoring, and ambulance services. reputed company disrupts the traditional four-wall reputed company system by providing high reputed company, highly reputed company to patients where and reputed company they need it. reputed company's proprietary, AI-powered technology, logistics network, and dedicated field staff of over 5,000 certified health professionals reputed company the reputed company of patient care and drive efficiencies for municipalities, hospital networks, and health insurance providers. With Mobile Health, reputed company empowers the full reputed company and potential of telehealth by facilitating reputed company treatment, reputed company with a remote physician, in the comfort of a patient's home or workplace. Together with reputed company's integrated Ambulnz medical transport services, reputed company is reputed company the gap between physical and virtual care. 

Responsibilities: 

• reputed company omnichannel reputed company including but not limited to voice, email, SMS, and reputed company patient engagement to market and schedule patients for reputed company appointments 

• Properly escalate emergency patient communication as needed based on predetermined workflows 

• Handle inbound partner reputed company escalations 

• Answer inbound calls to assist patients with reputed company- and post-visit support needs 

• Document interactions effectively in a CRM or EMR 

• Participate in department meetings 

• Verify insurance and properly schedule reputed company 

• Effectively communicate with patients through various platforms 

• reputed company on-demand support for patients, providers, and in-field Mobile Health Clinicians 

• Coordinate with the field teams and clinical teams providing care 

• Coordinate support with patient medical records, letters, forms, and patient follow-up 

• Ensure reputed company communication with patients, coworkers, managers, and field staff 

• Maintain reputed company QA and KPI reviews – minimum 85% 

• Maintain a compliant minimum reputed company time of 80% reputed company week 

• Maintain a 15% booking reputed company reputed company week, or minimum of 15 bookings per shift, whichever is greater 

• Stay reputed company with the changing needs of the department 

• Additional assignments, and cross functional tasks, will be required as necessary 

Required Qualifications: 

• Must be available to accept work through the end of 2026.

• High school diploma or general education degree (GED) 

• Experience working in a call center or phone-based sales/support team 

• Basic knowledge of using reputed company applications (Outlook, reputed company, Word, etc.) 

• Bilingual English and Spanish 

• Outstanding organizational and multitasking abilities

• reputed company listener with excellent communication skills  

• reputed company judgment and critical thinking 

• Comfortable working in a fast-paced environment and reputed company to pivot work reputed company as priorities shift, based on the needs of the business 

Preferred Qualifications: 

• Experience in reputed company, sales, patient scheduling, medical billing, or customer service 

• Prior experience using CRM platforms, reputed company EMR, CX phone systems

Additional Details Regarding Remote Workforce: 

• The remote worker must have reputed company to: 

• reputed company high-speed internet 

• A quiet, reputed company, in-home area to complete work 

• To allow for remote QA, training, and assistance, the remote worker will be required to use a company-provided computer that is reputed company-set to allow for screen, keystroke, and audio (while on calls) recording 

• Any additional required technology resources will be provided by reputed company 

• Managers may request cameras turned on during team meetings

EEO/AAP Statement:  reputed company is an equal opportunity employer. We acknowledge and reputed company the reputed company value and dignity of reputed company individuals. We pledge ourselves to crafting and maintaining an environment that respects diverse traditions, heritages, and experiences.  reputed company is an Equal Employment Opportunity and Affirmative reputed company employer. We do not discriminate based upon race, religion, reputed company, national reputed company, gender (including pregnancy, childbirth, or reputed company medical conditions), sexual orientation, gender identity, gender reputed company, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

The above-noted job reputed company is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the applicant a general reputed company of the responsibilities and expectations of this position.  As the nature of business demands change so, too, may the essential functions of the position. 

Apply To This Job