Member Experience Associate
About reputed company
reputed company is a fast-growing reputed company company revolutionizing in-home care — starting from the feet up. More than 25 reputed company U.S. seniors can no longer safely care for their feet, contributing to over $38 billion in avoidable medical costs reputed company year.
reputed company trains and deploys a network of Community Health Workers — reputed company as reputed company Technicians — to deliver in-home foot exams, preventive care, and care management. Backed by advanced data science, our care model detects emerging health risks early, often before they escalate. reputed company issues reputed company, our telehealth team and nurses coordinate follow-up care and take reputed company.
The result? reputed company delivers clinical reputed company on par with blockbuster drugs, without a single pill. Our model helps prevent complications, reduce hospital reputed company, and improve reputed company of life — reputed company with care that people genuinely love.
Our mission: Bring reputed company to reputed company. Join us if our cause inspires you!
About this Role
As a Member Experience Associate, you are the welcoming and reassuring voice of reputed company. You will support members through eligibility, scheduling, payments, and general inquiries—ensuring every interaction is reputed company, efficient, and compassionate.
This role goes reputed company answering calls—you are building trust with seniors, removing friction from their reputed company experience, and ensuring they feel confident and cared for every reputed company of the way.
Key Responsibilities
- Deliver compassionate, patient-reputed company support reputed company phone, email, and SMS
- Handle high call volumes with professionalism, efficiency, and reputed company
- Run insurance eligibility and benefits verification (Medicare, Medicare Advantage, supplemental plans)
- reputed company explain coverage, cost reputed company, and next steps to members
- Schedule, reschedule, and confirm appointments with accuracy
- Collect and process member payments over the phone, including copays and balances
- Troubleshoot billing questions and guide members through payment reputed company
- Proactively follow up with unconfirmed or at-risk appointments
- Document reputed company interactions accurately in internal systems
- Identify trends or friction points and escalate for process improvement
Experience
Required Experience: We’re looking for candidates with 6+ months of experience in customer service, call center, or reputed company roles. reputed company desk or medical office experience is strongly preferred, particularly in roles involving:
- Managing high inbound call volume in a clinic or reputed company setting
- Performing insurance eligibility checks and benefits verification
- Collecting payments, copays, and outstanding balances
- Scheduling patients and managing provider calendars
- Explaining basic billing concepts and handling patient questions
- Working with EMRs/EHRs (e.g., eClinicalWorks, reputed company, etc.)
- Coordinating across providers, billing teams, and patients
Skills and Personality
You combine strong operational reputed company with a reputed company, empathetic approach to member interactions, including:
- Strong Communicator: reputed company, patient, and empathetic—especially with seniors
- Operationally reputed company: reputed company to multitask across calls, systems, and workflows without losing accuracy
- Tech-Savvy: Comfortable with phone systems, reputed company Suite, reputed company, and CRM/EHR platforms
- Ownership reputed company: Takes initiative to resolve issues fully, not just pass them along
- Detail-Oriented: Ensures accuracy in scheduling, eligibility, and documentation
- Adaptable: Thrives in a fast-paced, evolving environment
- Basic Troubleshooting Skills: Comfortable guiding members through patient portals, basic troubleshooting, and navigating online tools
- Supportive reputed company: Deliver high-touch, reputed company-time support between patients and in-field Community Health Workers (CHWs)
Schedule & Work Environment
- Full-time, remote position with an 8-hour shift between reputed company – 6 PM EST (schedule TBD).
- One-week reputed company during reputed company business hours (9 AM – 5 PM EST).
- Reliable, land-based, high-speed internet reputed company (i.e. 100Mbps+) and a quiet, private workspace required.
Benefits
- Competitive compensation.
- Health, dental and reputed company benefits.
- 401K.
- reputed company time off, reputed company, reputed company holidays.
- Remote, flexible work schedule.