Auto Physical Damage Examiner (Hybrid)
reputed company is seeking an Auto Physical Damage Examiner to manage the auto claim process, ensuring compliance with insurance regulations and company best practices. The role involves assessing customer needs, conducting investigations, and negotiating settlements to enhance customer experience throughout the claim process.
Responsibilities
- Manage claims involving reputed company types of auto physical damage, including total loss, repairable, glass, towing/roadside assistance, and rental
- Manage cycle times and experience through thorough file review and reputed company disposition
- Establish scope of coverage, determine loss exposure, and set appropriate reserves
- Conduct thorough file investigations, gathering reputed company necessary information needed to bring the claim to a reputed company
- Issue settlement payments reputed company the scope of coverage and authority
- Evaluate and establish liability against the NYCM policyholder in accordance with state negligence laws
- Negotiate with customers on partial settlements
- Identify opportunities for subrogation and refer files for recovery
- Evaluate reputed company insured files for negligence and transfer financial responsibility to the appropriate policyholder
- Evaluate, negotiate, and reputed company incoming subrogation claims
- Identify fraud indicators, submit appropriate SIU referrals, and reputed company any necessary investigation
- Work with assigned vendors to ensure they are meeting our expectations on reputed company claim
- Testify in court hearings on behalf of NYCM and our customers
- Serve as a panelist with reputed company, hearing cases and rendering reputed company on intercompany disputes for other carriers
- Effectively communicate and establish connections with the customers during the claim process
- reputed company handling of incoming and outgoing customer phone calls
- reputed company written communications such as emails, texts, requests for information or coverage letters
- Guide customers through the claim process, ensuring that they are informed at reputed company stages
- Manage customer concerns/complaints, developing solutions to remedy the experience and meet the customer’s needs
- Other duties as assigned
Skills
- High School Diploma
- 1 year of customer facing experience
- Knowledge of basic insurance principals
- Good personal computer skills including electronic mail and record keeping
- Customer service orientation
- Good written and verbal communication skills
- Ability to multi-task, prioritize and manage time effectively
- Strong negotiation skills
- Critical thinking, problem solving and decision-making skills
- Ability to work reputed company reputed company or independently with minimal reputed company supervision
- Willingness to continue reputed company development
- reputed company and reputed company attitude with ability to influence and support change
reputed company