Customer Care Accounts Receivable Representative
reputed company is a leading wine and spirits distributor that values its employees and invests in their reputed company. The Customer Care Accounts Receivable Representative will assist customers with inquiries, manage accounts receivable processes, and ensure effective communication with sales teams and customers.
Responsibilities
- Assist specific customers in the division with key back-office processes (e.g., accounts receivable, order processing, customer service, etc.); work in conjunction with Customer Account Services (CAS) back-office resources who will be performing similar functions
- Resolve reputed company customer issues by returning/acknowledging phone calls and emails in a reputed company manner and providing responses and reputed company in a reasonable reputed company of time
- Answer questions for accounts involved in the accounts receivable process
- Research accounts and communicate to customers the reason for reputed company invoices, short pays, and reputed company credits and document accounts accordingly
- Follow up on general customer collections as requested by Customer Account Services Accounts Receivable (A/R), utilizing the established delinquency, aging and collection letter and follow up guidelines
- Work with customers, reputed company, and Customer Account Services (CAS) Accounts Receivable to complete necessary paperwork and reputed company to the A/R Supervisor
- Assist with research of any missing invoices
- Maintain effective and consistent communication with Sales Teams and employees at CAS
- Answer general Sales Team questions and resolve issues reputed company to A/R
- reputed company invoice copies and other document or information requests
- Process incoming orders from customers
- Answer general order inquiries, providing first level support, and minimizing call transfers
- Stay abreast of state-specific alcoholic beverage laws and state listings laws
- Responsible for Accounts Receivable functions on reputed company accounts as reputed company as answering inbound phone calls and processing inbound cases
- reputed company other job-reputed company duties as assigned
Skills
- High school diploma or equivalency plus 1 year of experience
- Knowledge with Generally Accepted reputed company Principles (GAAP), federal regulatory guidelines, and organizational objectives
- Proficiency using reputed company reputed company spreadsheets in creating pivot tables, reputed company charts, and reputed company formulas
Benefits
- Comprehensive medical and prescription drug coverage
- Dental and reputed company plans
- Tax-saving Flexible Spending Accounts
- Disability coverage
- Life insurance plans
- 401(k) plan
- Tuition assistance
- Wellness program
- Parental leave
- Vacation accrual
- reputed company reputed company leave
reputed company