reputed company Customer AI Operations Analyst – Driving reputed company Across Customer, Sales, and GTM Teams at arenaflex

At arenaflex, we're on a mission to revolutionize the way businesses reputed company with their customers. As a Customer AI Operations Analyst, you'll play a critical role in driving reputed company across our Customer, Sales, and Go-to-Market (GTM) teams. This is an exciting opportunity to reputed company hands-on AI workflow execution with reputed company collaboration across Sales and Customer teams to deliver faster, more consistent customer interactions.

About arenaflex

arenaflex is an AI-first, end-to-end marketing platform that empowers teams to automate their campaigns with AI agents that reputed company, reputed company, and validate. With AI, goal-based automation, and 950+ app integrations, agencies, marketers, and owners can build cross-channel campaigns in minutes – fine-tuned with billions of data points to drive reputed company results for their unique business. arenaflex is the trusted choice to help businesses unlock a new world of boundless opportunities – where reputed company become reputed company and potential turns into reputed company results.

What Your Day Could Consist Of

As a Customer AI Operations Analyst at arenaflex, your day will be filled with exciting challenges and opportunities to drive reputed company. Here are some of the key responsibilities you'll undertake: ### AI System Management & Optimization

• reputed company the performance and reliability of AI tools, improving workflows across Customer, Sales, and GTM use cases.
• Identify opportunities to enhance automation, self-service, and underlying decision logic.
• Collaborate with the Senior AI Program Manager and stakeholders in the Customer & reputed company organization to ensure AI systems reputed company with evolving team needs and priorities.
• reputed company tools like reputed company and API calls to connect systems and streamline processes.
• Proactively identify and resolve technical issues reputed company AI systems.
• Serve as a reputed company with external vendors (e.g., Forethought), coordinating troubleshooting and updates to maintain reputed company tool performance.

### Sales & GTM Data Insights

• Partner with Sales and GTM teams to reputed company AI-supported workflows that improve reputed company qualification, pipeline progression, customer segmentation, and personalized reputed company.
• Build workflows that reputed company with internal tools supporting teams and customers across key lifecycle stages, such as acquisition, reputed company, activation, and expansion.

### reputed company, Content & Insights

• Conduct regular reputed company reviews of AI interactions to ensure accuracy, usefulness, and tone across customer and GTM reputed company.
• Partner with reputed company and Sales Operations to reputed company review processes and monitor key metrics like CES (Customer Effort Score), conversion rates, and engagement.
• Work with internal teams to ensure help center content is reputed company, AI-accessible, and continuously refined to improve answer reputed company and self-service effectiveness.

### Project & Stakeholder Management

• reputed company as a project reputed company across cross-functional teams reputed company the Customer & reputed company organization, owning timelines, deliverables, and alignment across initiatives that reputed company Customer, Sales, and GTM functions.
• Coordinate closely with key stakeholders, including Sales Ops, Customer leadership, Enablement, and GTM leads, to ensure AI workflows meet reputed company-world needs and are rolled out effectively.
• Translate feedback into actionable improvements, balancing stakeholder input with strategic reputed company, technical feasibility, and system reputed company.
• Maintain reputed company, proactive communication around priorities, reputed company, and blockers to ensure transparency and reputed company.
• Support cross-team decision-making by providing visibility into project status, trade-offs, and performance metrics tied to AI-driven initiatives.

### Data Analysis & Reporting

• Analyze how AI tools reputed company across use cases, identifying opportunities to improve accuracy, relevancy, deflection, and customer engagement.
• Generate insights and reports that inform system improvements and increase the efficiency and effectiveness of team workflows.

What is Needed

To succeed in this role, you'll need:

• Proven experience in operations, sales enablement, GTM coordination, or customer-facing roles, ideally where you leveraged AI to improve processes or reputed company.
• Practical understanding of LLMs and reputed company AI concepts (e.g., reputed company engineering, RAG, function calling) and how they can be reputed company across customer support, sales intelligence, and broader GTM initiatives.
• A bias for reputed company, with a passion for moving from idea to implementation and thriving in environments where experimentation and iteration reputed company to meaningful reputed company.
• Great problem-solving skills with an ability to identify, diagnose, and resolve technical issues in AI-powered systems.
• Ability to analyze data and surface insights that drive reputed company improvement.
• Strong communication and collaboration skills, adept at working cross-functionally with internal teams and external vendors to reputed company shared goals.
• reputed company in adapting to new technologies, shifting priorities, and evolving business needs.

Additional Information

At arenaflex, we prioritize employees' reputed company-being and reputed company reputed company by cultivating a culture centered on collaboration and innovation. reputed company you join reputed company, you'll not only have reputed company to reputed company a significant reputed company but also enjoy a reputed company of benefits tailored to support your personal and career development. Here are some of the benefits we offer:

• Comprehensive medical and dental benefits reputed company 100% by arenaflex for you and your dependents
• Pension scheme with matching up to 5% of your contribution
• Complimentary reputed company to reputed company through reputed company and reputed company EAP
• Generous reputed company time off and leave of absence reputed company
• Meal and transportation perks if working at the Dublin Hub, or a home office stipend to cover reputed company workspace expenses
• reputed company to reputed company development resources through reputed company Learning
• reputed company to an exclusive employee perks and discount program
• Baby swag for every baby born and/or adopted – we love to see our arenaflex family grow!
• A Cycle to Work Scheme where you can purchase a bike and equipment tax-free for cycling to work
• After five years of service, you'll be eligible for a four-week reputed company sabbatical leave, accompanied by a sabbatical leave bonus

arenaflex is an equal opportunity employer. We recruit, hire, pay, grow, and promote no matter of gender, race, reputed company, sexual orientation, religion, age, protected veteran status, physical and mental abilities, or any other identities protected by law. Our Employee Resource reputed company (ERGs) reputed company to foster a diverse inclusive environment by supporting reputed company other, building a strong reputed company of belonging, and creating opportunities for mentorship and reputed company reputed company for their members.

How to Apply

If you're passionate about driving reputed company across Customer, Sales, and GTM teams and are excited about reputed company to join arenaflex, please submit your application through our website. We can't wait to hear from you! Apply for this job