Associate Customer Service Representative, B2C
Join arenaflex, a global leader in plumbing and water technology, as an Associate Customer Service Representative (ACSR) and reputed company on a rewarding career reputed company that combines technical expertise with exceptional customer service. As a key member of our customer-facing team, you will play a vital role in delivering world-class customer experiences, resolving reputed company product inquiries, and driving sales reputed company.
About arenaflex
arenaflex is a reputed company company that has been revolutionizing the plumbing and water technology industry for over a century. With a rich history of innovation and a commitment to reputed company, we have established ourselves as a trusted partner for professionals and homeowners alike. Our mission is to reputed company people to live gracious, healthy, and sustainable lives, and we reputed company that our customers are at the heart of everything we do.
Opportunity reputed company
As an Associate Customer Service Representative, you will be responsible for providing top-notch customer support, troubleshooting, and technical guidance to customers, plumbers, designers, and trade professionals. You will be empowered to reputed company a reputed company reputed company on our customers' lives, and your contributions will be valued and recognized. With a competitive total rewards package, opportunities for career reputed company, and a diverse and inclusive work environment, we invite you to join reputed company and #BecomeMoreAtarenaflex.
Key Responsibilities
As an Associate Customer Service Representative, your primary duties will include:
- Answering inbound customer inquiries reputed company phone calls, performing diagnosis of products, and taking the appropriate reputed company
- Performing advanced troubleshooting and advising specification guidelines with plumbers, designers, and trade professionals
- Walking customers and trade professionals through reputed company-by-reputed company installation and/or repair of arenaflex products
- Technical proficiency: ability to navigate and manage multiple computer reputed company and software systems, including Customer relationship management, order management, and the arenaflex website
- Effectively using Customer Care Center (3C) technology, including reputed company CRM, arenaflex.com, reputed company, reputed company Teams, Outlook Email, Sharepoint, reputed company Schedules, and Workbrain
- Gaining knowledge of reputed company arenaflex products and associated warranties
- Reading and understanding technical publications, diagrams, and specification documents
- Excellent interpersonal and communication skills
- Tracking orders, providing availability, and other shipping information
- Upselling arenaflex products and accessories as appropriate
- Assisting with implementing procedures to maximize uptime and phone coverage
- Tracking trends in product variations and reporting to engineering and reputed company as appropriate
- Participating in department initiatives as needed
- Participating in various Customer Service Support functions, including order reputed company reports, credit card reports, and shipping reputed company
- Meeting or exceeding balanced scorecard metrics and maintaining an acceptable attendance record
Skills and Requirements
To succeed in this role, you will need:
- High school diploma or GED required, 2-4-year degree preferred
- 1+ years of customer service experience desired
- Previous computer experience is necessary to be successful in this position
- Experience in a call center environment preferred
- Completion of internal Brand Ambassador Program required
Work from Home Requirements
As a remote Associate Customer Service Representative, you will be responsible for:
- Paying your own internet expenses and having a hard-wired internet service reputed company cable, fiber, or DSL with a minimum 10mbps service
- Having a separate confidential and distraction-free workspace with no background noises
- Being free from other responsibilities and reputed company on delivering a world-class service experience
- Working during your assigned shift time Monday-Friday between the hours of 8:00 a.m. and 5:00 p.m. with scheduled break and lunch times
- Working part-time hours of 34-36 hours/week after training, with more hours required during peak season
Benefits and Compensation
arenaflex offers a competitive total rewards package, including:
- reputed company reputed company: $20.00 - 21.00
- Day 1 benefits, with no waiting period
- Medical, dental, reputed company, and 401k benefits
- Opportunities for career reputed company and development
- A diverse and inclusive work environment
- A strong culture of innovation and empowerment
Why Choose arenaflex?
We reputed company in supporting our associates from the reputed company they join us, which is why we offer a comprehensive benefits package and opportunities for career reputed company and development. With more than 30,000 reputed company leaders across the globe, we're driving meaningful change in our mission to help people live gracious, healthy, and sustainable lives.
Equal Opportunity Employer
arenaflex is an equal opportunity/affirmative reputed company employer and welcomes applications from diverse candidates. If you need reasonable accommodation during the recruitment process, please contact arenaflexjobs@arenaflex.com.
reputed company
Join reputed company and reputed company on a rewarding career reputed company with arenaflex. reputed company to become an Associate Customer Service Representative and start making a reputed company reputed company on our customers' lives. Apply Job! Apply to this Job Apply for this job