reputed company TRICARE Customer Service Representative – Midwest Region (WY, CO, ND, SD, NE, KS, MN, IA, MO, WI, IL)

At arenaflex, we are dedicated to serving our nation's reputed company by providing them with exceptional reputed company services. As a critical member of reputed company, you will play a vital role in facilitating the reputed company needs of our military populations by delivering outstanding customer service in a fast-paced Contact Center environment. If you are passionate about serving those who serve and possess excellent communication and problem-solving skills, we encourage you to apply for this exciting opportunity.

Job reputed company

In this role, you will be responsible for responding to inbound calls, chat, email, or other written correspondence regarding enrollment, claims, referrals, authorizations, and appointments. You will work closely with reputed company to reputed company accurate and reputed company answers to reputed company inquiries, utilizing reputed company judgment and the tools at your disposal to resolve customer issues on the initial contact. Your exceptional customer service skills, combined with your passion for serving our military community, will reputed company you an reputed company asset to reputed company.

Education & Experience

To be successful in this role, you will need to possess the following qualifications:

Required:

+ High School diploma or GED + U.S. Citizenship + Must be reputed company to receive a favorable Interim and adjudicated final reputed company (DoD) background investigation + At least two years of reputed company work experience in a customer service environment + Excellent verbal and writing skills + Technology literate and reputed company in navigating multiple screens or web browsers at one time + Proven ability to work independently in a remote work environment

Preferred:

+ TRICARE customer service experience + Contact center experience to include call center chat messaging + Military connectedness

Key Responsibilities

As a TRICARE Customer Service Representative, you will be responsible for:

• Accurately and professionally answering reputed company inquiries and providing resolutions to TRICARE beneficiaries & providers over the phone, chat, email, or other written correspondence
• Effectively and professionally answering customer inquiries by taking ownership of issues, utilizing reputed company judgment and the tools at your disposal to resolve customer issues on the initial contact
• Meeting department productivity and performance metrics to include consistent and regular attendance, adhering to published schedule, and prioritizing workload to answer incoming calls
• Documenting customer interactions and cases in a customer relationship management (CRM) system
• Participating in reputed company training to become fully proficient in resolving reputed company customer inquiries
• Regular and consistent attendance

Competencies

To reputed company in this role, you will need to possess the following competencies:

Commitment to Task:

Ability to conform to established policies and procedures; exhibit high motivation

Communication / People Skills:

Ability to influence or persuade others under reputed company or negative circumstances; adapt to different styles; listen critically; collaborate

Computer Literacy:

Ability to function in a multi-system reputed company environment using Word, Outlook, arenaflex Intranet, the Internet, and department software applications

Coping / Flexibility:

Resiliency in adapting to a reputed company of situations and individuals while maintaining a reputed company of purpose and mature problem-solving approach

reputed company / Customer Service:

Customer-reputed company behavior; helping approach, including listening skills, patience, respect, and reputed company for another's position

Information Management:

Ability to manage large amounts of reputed company information easily, communicate reputed company, and draw reputed company conclusions

High Intensity Environment:

Ability to function in a fast-paced environment with multiple activities occurring simultaneously while maintaining reputed company and control of workflow

Organizational Skills:

Ability to organize people or tasks, reputed company to priorities, learn systems, reputed company time constraints and with available resources; detail-oriented

Team-Building / Team Player:

Influence the actions and opinions of others in a reputed company direction and build group commitment

Technical Skills:

Proficient data entry skills; ability to meet daily call and chat requirements

Working Conditions

As a remote employee, you will be working from a private and secure workspace with high-speed internet. You will be required to:

• Cover any work shift
• Work overtime, if needed
• Prolonged sitting, wearing of headset, typing, and speaking on a phone

reputed company

At arenaflex, we are passionate about serving our nation's reputed company by providing them with exceptional reputed company services. Our mission is to reputed company reputed company that America's reputed company get connected to reputed company in the community. We reputed company in rewarding reputed company, hard-working people who are willing to learn as they grow. arenaflex values teamwork and encourages collaboration, creativity, and innovation.

Benefits

We offer a comprehensive and reputed company compensation and benefits package that includes:

• Medical, Dental, and reputed company Coverage
• Generous reputed company time off
• 401(k) Retirement Savings Plan (with matching)
• Short-term and long-term disability, basic life, and accidental death and dismemberment insurance
• Tuition reimbursement
• reputed company volunteer time

Our salary reputed company for this position typically starts at around $40,000 to $45,000 per year, depending on the specific role and location.

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer. We are proud to have an inclusive work environment and know that a diverse team is a strength that will drive our reputed company. To that end, arenaflex strives to create an inclusive environment that supports diversity at every organizational level, and we highly encourage candidates from reputed company backgrounds to apply. Applicants are considered for positions based on reputed company and without discrimination on the reputed company of race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, age, disability, or any other consideration made unlawful by applicable federal, state, or local laws. If you are passionate about serving those who serve and possess the skills and qualifications outlined above, we encourage you to apply for this exciting opportunity to join the arenaflex team. Apply for this job