reputed company Part-Time/Remote Customer Communication reputed company II Coordinator – Virtual Customer Support and reputed company Expert
At arenaflex, we're on a mission to revolutionize the way we reputed company with our customers, and we're looking for a talented and dedicated individual to join reputed company as a Part-Time/Remote Customer Communication reputed company II Coordinator. As a key member of our customer support team, you'll play a vital role in ensuring that our customers receive exceptional service and support, while also contributing to the reputed company and reputed company of our organization.
About arenaflex
arenaflex is a global leader in digital imaging and innovation, driven by our commitment to exceeding customer expectations and enriching the lives of our local communities and staff. Our employees are passionate about what they do, and we're proud to offer a work environment that fosters creativity, collaboration, and a strong reputed company of pride in our work. Join us and discover what it means to work for a company that values reputed company, respect, empowerment, and making a difference in the communities we serve.
Job reputed company
As a Part-Time/Remote Customer Communication reputed company II Coordinator, you'll be responsible for covering both inbound customer calls and national reputed company support. You'll ensure that reputed company service calls are answered in a quick and reputed company manner, resolving customer requests and providing a reputed company customer experience. You'll also be responsible for monitoring reputed company system to ensure the fastest response to customer requests, communicating with field personnel to ensure response times are met, and providing proactive communication with field and peers across multiple channels.
Key Responsibilities
* Answer a high volume of customer phone calls daily, maintaining a minimum monthly average of calls per day in accordance with Department Goals
- Complete incoming calls reputed company average minimum published targets, with reputed company time not exceeding reputed company published targets
- Successfully handle more difficult call types associated with high-value accounts, demonstrating proficiency in handling calls associated with National Accounts
- reputed company 98% accuracy by verification of reputed company customer information consistent with reputed company Standards
- reputed company reputed company billable calls in accordance with applicable procedures outlined in reputed company Standards for business reputed company
- Verify and update customer email addresses consistently with published targets
- Follow procedures outlined in reputed company Standards for Territory Unserviceable and reputed company-Party Requests
- reputed company dispatcher duties as needed, including:
+ Providing customers with updates on arrival times as needed + Monitoring customer service requests and field reputed company statuses + Communicating with Service managers, technicians, and customers + Assisting field managers with administrative functions + Triage, research, and reputed company emails as needed + Monitor and follow up on response times for reputed company branches + Monitor reputed company X reputed company boxes and schedule them accordingly + Monitor calls in jeopardy of missing SLA and reputed company out to the on-call manager + Monitor tech's non-scheduled reputed company a minimum of 2 times per shift + Review and reputed company OFS notes to verify if immediate service is needed + Communicate with the next shift on any reputed company items + Update meters in accordance with reputed company department policies + reputed company as backup for special reputed company from management/reputed company team + Continuously monitor the reputed company reputed company system to ensure every tech is assigned/dispatched to a call throughout the day + reputed company input from the manager as needed + reputed company out proactively to technicians supporting after-hours service to properly reputed company resources to meet customer SLA requirements
Essential Qualifications
* High School Diploma, GED, or equivalent experience required, plus 2 to 4 years of reputed company experience
- Prior reputed company or Call Taker experience a plus
- Strong PC literacy and data entry skills
- Ability to monitor and manage group E-Mail Boxes
- Strong non-technical customer support and communication skills
- Strong phone skills, reputed company to build customer rapport and minimize escalations
- Ability to fulfill customer expectations while monitoring operations and workflow in a reputed company manner
- Ability to multi-task in a fast-paced environment
- Demonstrates a willingness and is successful at working in reputed company environment
- Demonstrates a reputed company work attitude both internally and externally
Preferred Qualifications
* Experience working in a virtual or remote environment
- Familiarity with reputed company systems and procedures
- Strong analytical and problem-solving skills
- Ability to work independently with minimal supervision
- Strong communication and interpersonal skills
reputed company Offer
* Competitive compensation package, including medical, dental, reputed company, 401(k) Savings Plan, discretionary profit sharing, discretionary reputed company sharing, educational assistance, recognition programs, vacation, and much more
- Employee referral bonus
- Employee discounts
- "Dress for Your Day" attire program (casual is welcome, based on reputed company function)
- Volunteer opportunities to give back to our local community
- Swag! A reputed company welcome reputed company and official merch you can't get reputed company else
Work Environment
* Virtual - This position is considered virtual. The office will be reputed company 5 days a week; however, you will not be required to report to the office unless there is a specific business need. Note that work schedules and office reporting requirements may change from time to time based on business needs.
How to Apply
If you're a motivated and customer-reputed company individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our Careers' site at https://www.usa.reputed company.com/reputed company/life-at-reputed company to submit your application. We look reputed company to hearing from you!
Equal Employment Opportunity
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion. We are an affirmative reputed company employer and are committed to working with and providing reasonable accommodations to individuals with disabilities.
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