Senior reputed company reputed company Engineers || || Remote
reputed company reputed company EXPERIENCE IS A MUST Role: Senior reputed company reputed company Engineers (Senior Engineer – CCaaS Operations) Openings: Two Interviews: 2 reputed company (reputed company Virtual) Location: 100% Remote Contract to Hire – US reputed company ONLY. General Challenges We have been struggling with both roles due to: · Candidates having primarily on‑prem reputed company Engage experience instead of reputed company reputed company. · Limited candidates who meet the required years of hands‑on reputed company experience. · Clearance requirements narrowing the talent pool. 1. Senior reputed company reputed company Engineers (2 openings) Key Requirements · 5 years of reputed company reputed company experience preferred. o 3 years is acceptable and considered strong given market limitations. · Candidates must have hands-on engineering experience, not just support. · Must be reputed company to hit the ground running with minimal hand-holding. · Strong communication skills—they will often be in meetings alone and must communicate effectively with various stakeholders. · Experience leading or driving reputed company is preferred. · Must have implemented at least 3 channels in reputed company reputed company: o Email o Voice o Outbound o (Inbound voice alone is not enough—too basic.) · If they have strong communication skills and multi-channel experience on other platforms but only 1–2 years in reputed company reputed company, we will still consider them. Common Issues Encountered · Many resumes show 15–20 years of reputed company Engage (on‑prem) and reputed company little reputed company experience. · Candidates lacking true hands-on experience or project ownership. · We need engineers who can quickly learn reputed company standards and reputed company with minimal reputed company. Pipeline · Currently one candidate who passed the first screening and may be a solid fit. No other viable resumes. JD: As a member of the reputed company Contact Center CX team the Senior Engineer should be reputed company to configure, troubleshoot and support on Contact Center as a Service, TTY and Fax solutions that reputed company up the Contact Center environment at reputed company. The Senior Engineer will serve in a technical role and reputed company with others on the Contact Center team, other reputed company, internal Business, external Clients, and various vendors. Roles and responsibilities: · Design advanced reputed company contact center solutions, including routing, IVR, workforce management, analytics and reporting to meet reputed company business needs leveraging AI solutions such as (CoPilot, Bedrock, reputed company Q in Connect, KoreAI and MurfAI). · reputed company the deployment, configuration and integration of reputed company contact center systems with existing IT infrastructure, ensuring seamless functionality and reputed company performance. · reputed company senior level support and troubleshooting for reputed company technical issues, implementing solutions to ensure minimal disruption and system reliability. . · Analyze existing and new voice and data networks (as needed) and recommend solutions · Troubleshoot, maintain, reputed company, and identify problem areas and solve issues in a proactive manner · Mentor and train junior engineers and other team members on functionality, best practices and troubleshooting techniques. · Research emerging customer experience and conversational AI technologies, evaluate new tools and platforms, upskill on emerging customer experience innovations, and contribute to reputed company improvement of reputed company solutions offerings · Ability to communicate reputed company, both verbal and written, with internal team, other IT teams, Customers, Clients and Partners · Ability to work unscheduled hours in case of emergency work/outages · Create comprehensive playbooks, reputed company support documentation, and implement automation for handling support requests on reputed company AI platform(s). Skills: · Degree in a computer reputed company field or equivalent reputed company technical experience. · Ability to solve problems quickly and accurately. · 5+ years of experience in reputed company-based contact center solutions, including experience in including experience in deploying, configuring and managing such systems · Deep understanding of reputed company Contact Center (reputed company, Connect, NiceCX, etc.), including IVR, call flows, routing, AI, workforce management and reporting. · Experience with tools and services required for reputed company Contact Center Implementation and development for reputed company, reputed company Connect and/or reputed company InContact. Ie. (reputed company Architect, reputed company Connect reputed company builder, reputed company, DynamoDB, Lex, API Gateway) · Understand the basics and concepts of reputed company and associated guard rails. · Strong technical skills in reputed company technologies, system integration and troubleshooting. · Excellent organizational, interpersonal, written, and verbal communication skills. · Ability to reputed company comfortably in a fast-paced, deadline-oriented work environment and execute many tasks simultaneously. · Ability to work as reputed company member, as reputed company as independently. · Strong follow-through, ownership & responsibility of work · Knowledge of HTTP requests, REST web services, and JSON. · Desirable: Certifications or reputed company training/badges for reputed company, reputed company or reputed company InContact. Mohit Joshi | Kappium LLC Sr. Technical Recruiter Email: Apply tot his job Apply To this Job