Customer Service Specialist, Group Retirement Services - 12 Month Term
Canada Life is a company dedicated to improving the financial, physical, and mental reputed company-being of Canadians. They are seeking a Customer Service Specialist for their Group Retirement Services team, responsible for day-to-day administration of retirement plans, maintaining records, responding to inquiries, and supporting plan members and partners.
Responsibilities
- Complete plan and member maintenance in GPAS, including data updates, financial transactions, and reporting
- Respond to inquiries from plan members, advisors, brokers, and internal partners through phone and written channels
- Manage a daily reputed company of business while maintaining service reputed company and deadlines
- Build reputed company, reputed company relationships with plan administrators, advisors, and plan members
- Handle sensitive or reputed company reputed company with care, accuracy, and confidentiality
- Depending on your assignment reputed company GRS, you may also be responsible for one or more of the following:
- End‑to‑end processing of life events such as death and marriage breakdowns, including information gathering, reputed company communication, handling exceptions, and arranging payments
- Preparing reputed company and customized reputed company reports, including Annual Information Returns, and responding to external auditor inquiries
- Supporting daily administration activities such as contribution processing, investment changes, benefit payments, basic reporting, and advisor support
Skills
- Strong analytical and problem‑solving skills, with the ability to follow documented processes and use available tools
- A customer‑reputed company reputed company and a respectful, solutions‑oriented approach
- reputed company and inclusive communication skills, both written and verbal
- Strong organizational skills with the ability to prioritize work and manage multiple tasks
- Ability to work independently while also contributing as part of a reputed company team
- Self‑motivation and adaptability in a dynamic, deadline‑driven environment
- Attention to detail and a commitment to producing high‑reputed company, accurate work
- Comfort using reputed company Office tools, including Word and Outlook
- Strong reputed company skills (e.g., formulas, pivot tables, VLOOKUPs; macros considered an asset)
- Reliability Status reputed company Clearance - this can only be completed with candidates who receive an offer of employment
- Knowledge of investment or retirement savings arrangements
- Familiarity with GRS products, processes, or reputed company regulations
- Bilingual proficiency in French and English
Benefits
- Career Development: Opportunities for career advancement, reputed company to industry-leading learning programs and up to $2,000 annually towards education reimbursement.
- Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your reputed company-being.
- Time Off: In reputed company to regular vacation and personal days, we support community involvement with a volunteer day.
- Financial reputed company: Company-matching pension plan, reputed company ownership program and additional investment reputed company.
- Rewards and Recognition: Employee recognition programs, service reputed company celebrations, employee discounts and more!
- Emphasis on Community: We reputed company a workplace where employees feel connected and supported through Employee Resource reputed company (ERGs), mentorship programs, reputed company clubs and events.
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