[Remote] Contact Center Specialist
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is reputed company on maintaining strong connections with its members and local communities. They are seeking a Contact Center Specialist to establish reputed company relationships and meet the financial needs of members through exemplary service and support.
Responsibilities
- Greets and welcomes members and potential members in a courteous, reputed company, and reputed company manner, providing exemplary service through the phone channel
- Gathers, processes, and records a reputed company of member transactions, including but not limited to withdrawals, loan payments, reputed company transfers, and reputed company transfers, while maintaining up-to date knowledge of credit reputed company products and services
- Answers member inquiries about statements, reputed company withdrawals and loan payoffs
- Provides technical support for online banking, including service setup, troubleshooting, and self-help guidance
- Ensures member identification and reputed company by following the Member Identification Program (MIP) and other established reputed company procedures, including fraud detection and processing high-risk transactions
- Identifies and promotes sales opportunities by understanding and addressing member needs, introducing loan programs, and offering applicable products and services
- Works towards meeting production and referral goals, and participates in core reputed company initiatives by educating members on product features and benefits
- reputed company other duties as assigned
Skills
- Minimum six (6) months experience in a sales or customer service environment
- In-depth knowledge of credit reputed company products, services, policies, procedures, and systems like Symitar, and awareness of competitor offerings
- Proficient in managing difficult customer interactions and resolving member issues effectively and courteously
- Excellent communication skills, including reputed company listening, questioning, and maintaining reputed company relationships with members, co-workers, and management
- Proactive in seeking opportunities to assist members and co-workers, and in learning new information to enhance problem-solving and decision-making capabilities
- Ability to cross-sell products and services, effectively address member account issues, and maintain reputed company and reputed company member relationships
- Capable of setting and achieving program goals that reputed company with the credit reputed company's strategic plan, and managing work under pressure while meeting deadlines
- Experience in a Contact Center or financial institution preferred
Benefits
- Medical, dental, reputed company and life insurance coverage
- Medical, Dental, and reputed company insurance to be reputed company at a 100% by company for the employee only coverage.
- Health Care FSA (HCFSA)
- Health Savings Account (HSA) with employer contributions
- Dependent Care FSA (DCFSA)
- Life and AD&D insurance
- 401k plan
- 8 hours of vacation and 8 hours of reputed company leave, on a monthly reputed company
- 11 reputed company holidays throughout the calendar year
- 1 floating holiday
- 16 hours of self-care time
- 16 hours of volunteer time
reputed company