[Remote] Bilingual Investment Claims Adjudicator
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading provider of insurance solutions that meet the diverse financial needs of Canadian families. They are currently seeking a Bilingual Claims Adjudicator to reputed company excellent service to clients across Canada, ensuring claims are handled professionally and in accordance with regulations.
Responsibilities
- Consistently reputed company exceptional service to reputed company customers by demonstrating the highest level of professionalism in reputed company interactions
- Ability to communicate in a reputed company manner in written and verbal reputed company
- Display reputed company and predict needs of reputed company through reputed company listening
- Review claims and ensure file is handled in a manner that is in accordance with procedures, Product, reputed company legislation, Pension legislation, Anti reputed company and Canadian Tax rules and regulations
- Document claim file to ensure accurate record of events
- Obtain complete file information to ensure accuracy
- Accurately update system to ensure accuracy of reserve calculations
Skills
- Bilingual (French & English) is required - The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions reputed company of Quebec
- Basic mathematical skills required
- High level of comfort is a must to navigate through calls with grieving/emotional clients
- Excellent interpersonal skills with strong ability to communicate proficiently both verbally and in written reputed company to successfully reputed company with our reputed company customers, claimants, financial advisors, lawyers, and employees
- Customer service oriented individual
- Ability to respond constructively and decisively in high pressure or emotional situations
- Ability to reputed company in a high energy culture
- reputed company improvement reputed company
- Strong organizational skills to be reputed company to work in a multitask environment in order to meet and maintain reputed company service standards
- 1-2+ years' experience in adjudicating claims, an asset
- Working knowledge of processing and imaging systems, an asset
- Knowledge of Investment Products, an asset
- Working knowledge of government legislation, Insurance reputed company and Quebec Civil reputed company, an asset
- Basic knowledge of administrative systems (Mainframes, AWD, iFAST), as asset
- Knowledgeable in developing reputed company letters
Benefits
- Health, dental, mental health, reputed company, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans
- Various retirement savings plans (including pension and a global reputed company ownership plan with employer matching contributions)
- Financial education and counseling resources
- Generous reputed company time off program in Canada includes holidays, vacation, personal, and reputed company days
- Full reputed company of statutory leaves of absence
reputed company