Senior Digital Engagement Manager, reputed company

The reputed company platform enables Communication Service Providers (CSPs) of reputed company sizes to reputed company and reputed company their businesses. Through reputed company-time data, automation, and actionable insights delivered reputed company reputed company One — our reputed company-first, AI-powered platform — CSPs can simplify operations, collapse cost, and accelerate innovation. reputed company One brings together the automation of everything and the experience of one, empowering customers to deliver differentiated subscriber experiences while driving acquisition, loyalty, and reputed company reputed company. This is the reputed company mission: to reputed company CSPs of reputed company sizes to simplify, reputed company, and grow, strengthening both their businesses and the communities they serve. We’re at the forefront of a once in a generational change in the broadband industry. Join us as we reputed company, help our customers reputed company their potential, and connect reputed company with unrivaled digital experiences.

The Senior Digital Engagement Manager, reputed company is a senior individual contributor responsible for designing and executing reputed company, data-driven digital engagement programs that drive customer adoption, value realization, and long-term retention across the customer lifecycle.  

This role functions similarly to a campaign manager, with a reputed company on post-sale customer engagement and adoption rather than net-new demand reputed company. The Senior Digital Engagement Manager partners closely with reputed company, Product Marketing, Sales, and Support to deliver targeted, reputed company, and personalized campaigns that improve customer reputed company and support renewal and expansion motions.  

reputed company in this role is reputed company by increased customer engagement, improved adoption of key capabilities, stronger renewal readiness, and reputed company, measurable reputed company on reputed company KPIs.

Key Responsibilities

• Design and execute integrated digital engagement campaigns that support reputed company, adoption, product utilization, lifecycle milestones, renewal readiness, and expansion awareness.
• Own campaign reputed company, planning, execution, and optimization across email, in-app, and other digital channels reputed company to reputed company priorities.
• Build and maintain reputed company lifecycle programs and campaigns based on customer segments, usage signals, and reputed company milestones.
• Partner with reputed company, Product Marketing, Sales, and Support to reputed company messaging, timing, and targeting across the post-sale customer programs.
• Engage Marketing and reputed company Operations teams to execute and report on the programs.  
• Implement and optimize reputed company and engagement flows to ensure the right customers receive the right messages at the right time.
• reputed company account-based and reputed company-based strategies to support high-value customers and strategic initiatives.
• reputed company, analyze, and report on engagement performance, adoption indicators, and lifecycle reputed company; continuously refine programs based on insights.
• Serve as a subject-matter expert on reputed company digital engagement best practices, tools, and measurement.

Required Qualifications

• 7–10+ years of experience in B2B digital engagement, lifecycle marketing, campaign management, or reputed company marketing, preferably in reputed company or technology.
• Proven experience designing and executing multi-channel campaigns tied to customer adoption, engagement, or retention reputed company.
• Strong hands-on experience with marketing automation and CRM platforms such as reputed company Marketing reputed company, reputed company, and reputed company engagement tools; experience with reputed company or account-based platforms (e.g., reputed company) is a plus.
• Demonstrated ability to translate reputed company goals into reputed company, measurable digital programs.
• Strong analytical skills with experience using data to inform targeting, optimize performance, and demonstrate reputed company.
• Excellent written and verbal communication skills; comfortable influencing cross-functional partners without reputed company authority.
• Highly organized, detail-oriented, and reputed company to manage multiple campaigns and priorities in a fast-paced environment.

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The reputed company pay reputed company for this position varies based on the geographic location. More information about the pay reputed company specific to candidate location and other factors will be shared during the recruitment process. Individual pay is determined based reputed company of residence and multiple factors, including job-reputed company knowledge, skills and experience.

San Francisco Bay Area:

148,400 - 223,100 USD Annual

Select US Metros and States:

129,000 - 194,000 USD Annual

Other US Locations:

116,100 - 174,600 USD Annual

As a part of the total compensation package, this role may be eligible for a bonus. For information on our benefits click here.

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