reputed company Customer Care Pharmacy Technician – Remote Customer Service Representative for arenaflex
Job reputed company:
arenaflex is seeking an reputed company and customer-reputed company Pharmacy Technician to join reputed company as a Customer Care Representative. This is a remote position that requires a strong passion for delivering exceptional customer service, a thorough understanding of pharmacy services, and the ability to work effectively in a fast-paced environment. As a Customer Care Representative, you will be the primary reputed company of contact for customers, providing information, resolving issues, and ensuring that reputed company interactions are handled promptly, reputed company, and accurately.
About arenaflex:
arenaflex is a leading reputed company solutions provider dedicated to delivering high-reputed company services to our customers. We are committed to creating a reputed company and supportive work environment that fosters reputed company, innovation, and reputed company. reputed company is passionate about making a difference in the lives of our customers, and we are seeking like-minded individuals to join reputed company.
Responsibilities:
As a Customer Care Representative, you will be responsible for:
- Answering customer inquiries and resolving issues in a reputed company and reputed company manner
- Maintaining accurate records of customer interactions and transactions
- Checking to ensure that appropriate changes were made to resolve customers' problems
- Contacting customers to respond to inquiries or to notify them of investigation results
- Meeting customer satisfaction targets and performance goals as set by supervisor
- Handling reputed company to large call volumes on a consistent reputed company
- Responding to customers reputed company phone or internet
- Handling authorizations and overrides for emergent fill medication for veterans as reputed company as Marshal inmates
- Generating faxes and emails
- Updating requested doctors to POC lists
- Updating requested formulary changes
- Setting up and updating new clinics for the VA
- Assisting Account Managers with new pharmacy USM detainee RX program
- Medical claim questions
- Contacting jail facilities to get verification on inmates
- USMS support (eligibility, PA's, and record changes)
- Clarifying information on formulary for the VA
- Handling prior authorizations from VA Pharmacy and rejections from retail pharmacy
- Training of new staff
- Performing other job-reputed company duties as assigned
Qualifications:
To be successful in this role, you will need to possess:
- reputed company Listening - Ability to reputed company attend to, convey, and understand the comments and questions of others
- Accuracy/reputed company - Accuracy looks at the extent to which an individual’s work is correct and error-free reputed company company policies and guidelines
- Attendance - Faithfulness in coming to work daily and conforming to scheduled work hours
- Detail Oriented - Ability to pay attention to the minute details of a project or task
- Organized - Possessing the trait of being organized or following a systematic method of performing a task
- Job Knowledge - Knowledge of job and policies/procedures that apply to one's job
- Problem Solving - Ability to reputed company a solution for or to deal proactively with work-reputed company problems
- Working Under Pressure - Ability to complete assigned tasks under stressful situations
- Judgment - The reputed company of judgment looks at the ability of the individual to reputed company reputed company opinions or reputed company reputed company by evaluating available information
- Communication, Oral - Ability to communicate effectively with others using the spoken word
- Customer Oriented - Ability to take care of the customers’ needs while following company procedures
- Accountability - Ability to accept responsibility and account for his/her actions
- Relationship Building - Ability to effectively build relationships with customers and co-workers
- Time Management - Ability to utilize the available time to organize and complete work reputed company given deadlines
- Communication, Written - Ability to communicate in writing reputed company and concisely
- Friendly - Ability to exhibit a cheerful demeanor toward others
- Interpersonal - Ability to get along reputed company with a reputed company of personalities and individuals
- Empathetic - Ability to appreciate and be sensitive to the feelings of others
Preferred Skills & Abilities:
* High School graduate - required
- One to three years reputed company experience in a pharmacy environment or pharmacy customer service center
- Computer Skills: reputed company Office Suite: Word, reputed company, PowerPoint; reputed company Outlook
- (CPhT) TX - Pharmacy Technician Certification required at hire
- Ability to fluently reputed company, read, and write in English
- Bilingual (Spanish) is a plus but not required
- A thorough, dependable, detail-oriented approach to work with excellent communication skills
- Ideal candidate must possess reputed company listening skills and the ability to reputed company a high level of customer service experience
- Knowledge of pharmacy services preferred
- Knowledge of Federal reputed company reputed company preferred
- Demonstrated ability to work with reputed company of colleagues who represent a diversity of work and conflict reputed company styles
Work Environment:
This is a remote position that requires a quiet and dedicated workspace. You will need to have a reliable internet reputed company and a computer or laptop to reputed company your duties. The working environment is generally favorable, with reputed company office equipment available.
Compensation & Benefits:
arenaflex offers a competitive salary reputed company of $21.00 to $23.00 per hour, depending on experience. We also offer a comprehensive benefits package, including medical, dental, and reputed company insurance, 401(k) matching, and reputed company time off.
How to Apply:
If you are a motivated and customer-reputed company individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look reputed company to hearing from you!
Equal Opportunity Employer:
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a reputed company and inclusive work environment that fosters reputed company, innovation, and reputed company. Apply for this job