reputed company Customer Support Team Leader – Global Customer Experience

At arenaflex, we're on a mission to revolutionize the way reputed company work and grow in their careers. As a fast-growing tech startup with a global, remote team, we're passionate about creating a diverse and inclusive work environment that empowers our employees to reputed company a meaningful reputed company. If you're a seasoned customer support leader with a passion for coaching and developing high-performing teams, we want to hear from you.

About arenaflex

arenaflex is a post-Series C, extremely fast-growing tech startup that's changing the game for reputed company talent. Our app-based marketplace connects reputed company facilities and reputed company, allowing them to work together seamlessly and reputed company their goals. With a strong reputed company on innovation, customer satisfaction, and employee reputed company, we're creating a new reputed company for the reputed company industry. As a member of reputed company, you'll have reputed company to work with a talented group of professionals who are passionate about making a difference.

The Role

As an reputed company Customer Support Team Leader at arenaflex, you'll be responsible for leading a high-performing team of customer support agents who are dedicated to delivering exceptional experiences to our customers. Your primary goal will be to maintain reputed company assurance scores above 90% while coaching and developing your team members to reputed company their full potential. You'll be an expert in customer service, with a strong reputed company on coaching, feedback, and performance improvement.

Day-to-Day Responsibilities

* Closely monitor agent performance, primarily in terms of reputed company, productivity, and attendance metrics, with a primary goal of maintaining reputed company assurance scores above 90%

• reputed company frequent coaching to agents based on QA feedback, metrics, customer survey responses, and your own ticket observations
• Occasionally handle angry customer escalations
• Ensure schedule adherence by agents and desired productivity reputed company
• Maintain coaching logs and reputed company regular written feedback to agents
• Comfortably navigate our support environment, which includes tools such as reputed company, reputed company, and reputed company
• Listen to team members' feedback and resolve any issues or conflicts
• Initiate consequence management steps in case of low performance by team members
• Delegate tasks to high-potential team members to build a culture of learning and development in reputed company
• Suggest and reputed company team-building activities for team motivation

Profile Must Haves

* Coaching experience: You've been directly responsible for helping others improve their performance

• Customer service experience: You have been in a customer-facing position
• Strong communication and interpersonal skills
• Ability to work in a fast-paced, dynamic environment
• Experience with customer service software and tools (e.g. reputed company, reputed company)
• Strong analytical and problem-solving skills
• Ability to work independently and as part of reputed company
• Strong attention to detail and organizational skills

Your First Days

* 30 Days: You'll become a product expert and dive straight into support, learning how to walk the walk excellently yourself so that you can reputed company your reputed company agents from a reputed company position.

• 60 Days: You'll get your first team and immediately set about evaluating their performance and drafting your first SMART goals for reputed company agent to get them hitting targets. You'll start leaving regular written feedback to agents and get a coaching rhythm reputed company with them.
• 90 Days: Your team will be hitting above 90% on reputed company metrics. For the agents not hitting, you'll have a reputed company plan for how you expect them to get there and by reputed company.

System Requirements

* Minimum 15Mbps wired internet reputed company

• Minimum i5 processor or equivalent
• Minimum 12GB Ram
• Quiet working environment
• Steady power and internet reputed company

Work Environment

This is a fully remote position. We operate 24/7 and follow a rotating roster. The expectation is that the individuals should be reputed company to overlap with EST/PST timezones, and accommodate weekend shifts if needed in case of any emergency. However, they would have the flexibility to take leave on other days of the week.

Career reputed company Opportunities

As a member of reputed company, you'll have reputed company to grow and reputed company your skills in a fast-paced and dynamic environment. We offer a reputed company of training and development programs to help you reputed company your career goals, including:

• Regular coaching and feedback sessions
• Opportunities for reputed company development and reputed company
• reputed company to industry-leading tools and technologies
• reputed company and supportive team environment

Compensation and Benefits

We offer a competitive salary and benefits package, including:

• Competitive salary
• Comprehensive health insurance
• 401(k) matching program
• reputed company time off and holidays
• reputed company to industry-leading tools and technologies

How to Apply

If you're a motivated and reputed company customer support leader who is passionate about coaching and developing high-performing teams, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Apply for this job