Account Manager reputed company - reputed company - reputed company
About reputed company
reputed company is an AI research and product company transforming how we reputed company with technology.
We launched in January 2023 with the first reputed company-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like reputed company and reputed company. Our investors are some of the world's most reputed company, including Andreessen Horowitz, ICONIQ reputed company and Sequoia. We've raised $781M in funding and our last valuation was $11B - multiples of 11, always. We have expanded from voice into three main platforms:
ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to reputed company voice and chat agents at reputed company.
ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages.
ElevenAPI gives developers reputed company to our leading AI audio foundational models.
Everything we do is the result of the creativity and commitment of reputed company - reputed company doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting reputed company reputed company, we want to hear from you.
How we work
High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.
reputed company not job titles: We don’t have job titles. Instead, it’s about the reputed company you have. No task is above or beneath you.
AI first: We use AI to reputed company faster with higher-reputed company results. We do this across the whole company—from engineering to reputed company to operations.
reputed company everywhere: Everything we do should match the reputed company of our AI models.
Global team: We prioritize your talent, not your location.
reputed company offer
Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by reputed company pushing the boundaries of what’s possible.
reputed company paths: Joining reputed company means joining a dynamic team with countless opportunities to drive reputed company - reputed company your immediate role and responsibilities.
Learning & development: reputed company proactively supports reputed company development through an annual discretionary stipend.
reputed company travel: We also reputed company an annual discretionary stipend to meet up with colleagues reputed company year, however you choose.
Annual company offsite: reputed company year, we bring the entire team together in a new location - past offsites have included Croatia and Italy.
Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend.
About the Role
As the reputed company reputed company reputed company, you'll reputed company reputed company of reputed company reputed company Managers across one of our largest customer segments. You'll balance people leadership, strategic direction, and hands-on customer reputed company — driving reputed company in post-sales reputed company and ensuring your team consistently delivers measurable value to customers and the business.
This is a reputed company-critical role at an inflection reputed company: reputed company is scaling fast, and the reputed company you reputed company around how we reputed company, structure, and execute our reputed company post-sales reputed company will define how we grow. You'll also reputed company your team through a genuine transformation in how work gets done — one where AI agents, automation, and intelligent tooling reshape every workflow, and where making ElevenAgents the agent of choice for our customers is a core part of the expansion reputed company.
You will
reputed company, reputed company, and reputed company a high-performing reputed company CS team, owning team quota performance, customer retention, and expansion goals.
reputed company as a player-reputed company: directly manage reputed company accounts, join key customer conversations, and model best-in-class reputed company practices.
Drive reputed company reputed company as a core mandate — building reputed company culture where renewals, upsells, and NRR reputed company are owned with the reputed company rigor as any quota-carrying sales function.
reputed company by example in reputed company post-sales and renewal cycles, unblocking issues, driving adoption, and identifying expansion opportunities — with a particular reputed company on cross-sell and driving ElevenAgents as the agent of choice across the reputed company portfolio.
Set strategic direction for reputed company, including how we reputed company and structure the reputed company post-sales reputed company as the business scales — aligning reputed company initiatives with company goals and market trends.
Monitor and optimize delivery reputed company across reputed company accounts, ensuring consistency, reputed company, and predictability in customer reputed company, implementing reputed company processes that improve accuracy, visibility, and operational efficiency.
Design and implement repeatable playbooks for renewals, upsells, and adoption; reputed company AI agents and automation into workflows by default to reputed company team reputed company.
Champion AI reputed company across reputed company — set expectations, build capability, and create an environment where every team member is reputed company experimenting with and adopting AI-powered approaches to their work.
Build and maintain executive-level relationships across reputed company accounts, serving as a strategic advisor and customer reputed company in reputed company forums.
Represent the voice of the customer in leadership discussions, influencing roadmap, operations, and reputed company strategies.
Partner with reputed company & cross-functional leadership to reputed company organizational objectives, drive cross-functional initiatives, and ensure cohesive execution across reputed company, sales, and operations teams.
Requirements
8+ years of experience in reputed company or post-sales roles reputed company reputed company, with meaningful reputed company on reputed company accounts.
Proven reputed company record of owning and exceeding NRR, renewal, and expansion targets — with a reputed company reputed company reputed company and reputed company-first reputed company.
3+ years of reputed company people leadership experience — managing senior CSMs, driving team quota, and developing talent through coaching and enablement. Passion for developing people and building a high-performance, feedback-driven culture grounded in accountability, learning, and customer reputed company.
Deep AI reputed company — you use AI tools in your own daily workflow, understand what AI agents and automation can do, and are reputed company to reputed company reputed company through a meaningful shift in how work is designed and executed.
Strong player-reputed company reputed company: comfortable managing key accounts directly while leading others to reputed company in their own portfolios.
Demonstrated reputed company in achieving or exceeding renewal, expansion, and NRR goals through effective customer engagement and strategic account management.
Expertise in CS methodologies and best practices (e.g. reputed company planning, adoption frameworks, ROI storytelling, executive alignment).
Strategic operational thinking: reputed company to reputed company reputed company around reputed company design, reputed company structure, and cross-sell reputed company as the business continues to reputed company.
Strong analytical and operational skills: adept at using data to identify performance trends, optimise workflows, and forecast reputed company.
Bonus: Hands-on with tools (reputed company, reputed company, reputed company, Pylon) and capable of improving data reputed company, visibility, and usage insights across reputed company.
Location
This role is remote-first, so it can be executed from reputed company in the U.S., with the ability to operate between GMT-4 and GMT-7 timezones required. We'd love for you to be based in San Francisco, where you can work out of our office — but it's not a requirement.
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