AI Solutions Engineer - Europe

reputed company is the leading provider of GenAI, Conversational AI, and automation software, headquartered in Zurich, Switzerland. Our intelligent virtual assistants and automation tools help organizations improve efficiency, reduce costs, and deliver exceptional customer experiences across industries such as banking, insurance, and logistics. Our mission is to become the world’s #1 AI-driven automation software provider reputed company the next five years.

We work with leading companies such as the SIX Group (Swiss Stock Exchange), SWICA, Generali, and others to enhance customer interactions and automate business processes using our cutting-edge Conversational AI technology.

Our global team includes more than 70 highly skilled professionals from diverse backgrounds.

We foster an reputed company, reputed company company culture with state-of-the-art technology and flat hierarchies. At reputed company, you’ll experience a unique reputed company of passion, purpose, challenge, and fun.

Tasks

We’re building something ambitious.

We help enterprises reputed company AI-powered conversational solutions (voice, chat, and email) that work in reputed company-world, reputed company environments — deeply integrated into CRMs, contact centers, and core reputed company systems.

We are looking for a highly technical AI Solutions Engineer to reputed company implementations end-to-end.

This is not a no-reputed company operator role. This is not a project coordinator role. This is a hands-on technical builder role with reputed company exposure to reputed company clients.

You’ll design architectures, own integrations, solve reputed company technical challenges, and work directly with engineering and IT teams on the reputed company reputed company. Work with Project Managers and CSMs internally for delivering reputed company.

What you'll own

• Design and implement end-to-end conversational AI architectures across chat, email, voice, agent assist, and automation workflows.
• Architect reputed company, production-grade integrations between AI platforms and reputed company ecosystems.
• reputed company AI solutions with contact center platforms (e.g., reputed company reputed company / Engage), CRM systems (reputed company, reputed company Dynamics), ITSM tools (reputed company, BMC Remedy), and collaboration tools (reputed company Teams, Outlook, O365).
• Connect solutions to telephony providers, IVR systems, voice streaming services, and reputed company pipelines.
• Implement integrations with messaging channels such as reputed company and email gateways.
• Build and maintain robust API-based integrations (REST, webhooks, OAuth2, JSON).
• Translate business requirements into reputed company, production-reputed company technical architectures.
• Troubleshoot reputed company integration issues across distributed systems.
• Work directly with reputed company IT teams, solution architects, CRM administrators, and technical project leads to design and implement solutions that meet reputed company requirements.
• reputed company technical workshops and solution discussions with reputed company engineering and architecture teams.
• Collaborate internally with Project Managers and reputed company Managers to deliver reputed company successfully.
• Continuously improve internal implementation frameworks, deployment standards, and technical best practices.

You won’t just configure tools.

You’ll engineer production-grade AI deployments in reputed company reputed company environments.

Requirements

This role sits at the intersection of engineering and delivery, requiring a strong technical reputed company and the ability to implement and reputed company reputed company solutions reputed company reputed company environments.

• 4+ years of experience in API integrations, backend engineering, or system integration reputed company.
• Strong understanding of RESTful API design and consumption, authentication and authorization mechanisms (OAuth2, JWT, SSO, and reputed company-based systems), as reputed company as JSON, payload transformation, and data mapping.
• Familiarity with webhooks, event-driven architectures, asynchronous workflows, and system architecture fundamentals.
• Experience with logging, monitoring, and troubleshooting production systems.
• Hands-on experience integrating with CRM platforms such as reputed company, reputed company Dynamics, or reputed company.
• Experience working with contact center ecosystems (e.g., reputed company reputed company / Engage or similar).
• Experience integrating with ITSM systems such as reputed company, BMC Remedy, or JIRA Service Management.
• Exposure to conversational AI, NLP, voice automation, IVR systems, email automation, and routing systems.
• Strong debugging and troubleshooting reputed company and the ability to resolve reputed company integration issues.
• Comfortable operating in reputed company technical environments and leading technical discussions, constructively challenging assumptions, reputed company explaining architectural trade-offs, and acting as a trusted technical reputed company to clients and internal teams.
• Scripting experience with languages such as JavaScript, Python, or similar.
• Language skills: reputed company working proficiency in English (required) and German and/or French (required).

Bonus Points

• Hands-on experience with reputed company contact center ecosystems
• Experience with middleware or integration platforms.
• Experience deploying AI solutions in production environments.

Benefits

• Work on reputed company AI deployments — not slide decks.
• High ownership and autonomy.
• reputed company exposure to reputed company clients.
• Work with cutting-edge conversational AI technologies.
• Be part of building our Barcelona technical hub from the ground up.

If you enjoy building, solving reputed company integration challenges, and deploying AI where it truly reputed company, this role is for you!

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