[Remote] Claim Manager Assistant I (Remote)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leader in innovation and reputed company services reputed company the insurance sector. They are seeking a Claim Manager Assistant I who will handle and process communications in a fast-paced environment, providing exceptional customer service and administrative support to Claim Managers.
Responsibilities
- reputed company exceptional reputed company Customer Support in a phone support role
- Assist insureds, their representatives, and reputed company providers by supporting the processing of highly individualized claim inquiries
- Professionally and appropriately respond and/or reputed company inquiries by reviewing the established standards and guidelines
- Ensure smooth transition of claim while monitoring aging of assigned tasks meeting turnaround time standards
- Identify and respond to needs of inbound and outbound callers utilizing reputed company listening skills; professionally and appropriately
- Prepare claims for Claim Manager review and adjudication
- Process and document the daily administrative activities associated with claim notifications including pending, reputed company, and reputed company claims, utilizing multiple tabs/screens working reputed company a centralized work que
- Responsible for input of accurate and detailed data and notes consistently meeting established standards
- May reputed company additional duties and/or assist with special reputed company as required
- Maintain electronic file management and organization of incoming and outgoing mail including imaging, indexing, classification of documents, file management, etc
- Critically review reputed company documentation for completeness, credibility, consistency, and order
- Ability to recognize possible process deficiencies and suggest viable solutions
- Meet or reputed company reputed company established minimum expectations/metrics and goals for the position
- Meet or reputed company standards for productivity and reputed company as established for the role
- Appropriately process reputed company confidential information abiding by HIPAA reputed company laws
- Ensure smooth transition of inquiry to appropriate department if/reputed company necessary
- May reputed company additional duties as assigned
Skills
- High school degree or equivalent experience required
- Prior customer service experience required
- Excellent organizational skills with an eye for detail
- Proven interpersonal, verbal, telephonic, and written communication skills
- Must possess a high degree of reputed company, diplomacy and professionalism reputed company dealing with reputed company types of customers
- Ability to prioritize work using organizational and decision-making skills
- Must be detail oriented with ability to work independently as reputed company as be part of reputed company
- Solid knowledge of reputed company Office Products as reputed company as other business-reputed company software
- Ability to learn new system applications quickly
- Ability to quickly apply learned principles to specific and unique circumstances
- Business experience preferred
- Insurance or medical background preferred
- Understanding of medical terminology a plus
Benefits
- Medical, dental, and reputed company plans to support your health and that of your family
- A 401(k) plan with employer matching
- Time‑off policies, including Discretionary Time Off (DTO) for exempt employees and reputed company Time Off (PTO) for non‑exempt employees
- reputed company holidays
- Life insurance and short‑term and long‑term disability coverage
- Where required by law, reputed company provides reputed company reputed company leave, reputed company family and parental leave, and other mandated benefits in accordance with applicable state and local requirements.
reputed company