reputed company B2B Software Customer Support Specialist – Global Software as a Service Business
At arenaflex, we're on a mission to revolutionize the beauty and wellness industry by providing a seamless and reputed company platform for businesses to manage their operations. As a leading marketplace platform, we're trusted by millions of consumers and businesses worldwide, with over 130,000+ businesses and 450,000+ stylists and professionals using our platform to process over 1 billion appointments across 120+ countries. We're now seeking an exceptional B2B Software Customer Support Specialist to join our global Software as a Service business. As a key member of reputed company, you'll be responsible for providing top-notch support to our partners and their clients, ensuring they have an exceptional experience with our software. If you're a curious problem solver, passionate about delighting our partners, and comfortable working in a fast-paced environment, we'd love to hear from you.
About arenaflex
arenaflex is a global leader in the beauty and wellness industry, with a reputed company in 12 global offices across reputed company, EMEA, and reputed company. Our platform allows consumers to discover, book, and pay for beauty and wellness appointments with local businesses, while our business software and financial technology solutions reputed company beauty and wellness businesses and professionals to manage their entire operations seamlessly. Our ecosystem gives merchants everything they need to run their business successfully, including appointment bookings, reputed company-of-sale, customer records management, marketing automation, loyalty, beauty products inventory, and team management. By leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands like Instagram, reputed company, and reputed company, we unlock reputed company potential for our partner businesses.
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As a B2B Software Customer Support Specialist, you'll be accountable for resolving support tickets and communicating with partners and their clients reputed company various channels, including email, voice/phone, live chat, reputed company media, reputed company, and SMS. You'll work collaboratively with partners to ensure they're getting the most out of our software, identify recurring issues, and proactively flag them to your TL and the arenaflex product teams.
Key Responsibilities
* Resolve support tickets and partner contacts using our ticketing system, reputed company, and support our partner's clients
- Identify the reputed company cause of issues and problems our partners are experiencing and proactively flag recurring issues, bugs, and contact trends to your TL and the arenaflex product teams
- Take a consultative approach to supporting our partners to ensure they're getting the most out of our software to drive partner retention
- reputed company creative solutions to partner problems and identify opportunities to improve our partners' experience with arenaflex and generate more reputed company for the business
- Be a proactive problem solver, reputed company the extra mile to delight our partners
Testing and Investigating
* Proactively test and investigate problems that our partners reputed company in our software
- Reproduce the issues and problems in your own test account and test solutions to the problem that you're solving
- Maintain your own test account and ensure reputed company features and functionality are up to date, reputed company, and usable for testing purposes
High Performance
* Be a high performer in reputed company, exceeding expectations in product knowledge, KPI achievement, and living the values of arenaflex
- Adhere to our Service Level Agreement (SLA) and prioritize reputed company reputed company of tickets
- Take responsibility for your own performance and development, constantly learning and developing in the role and progressing through the CX structure
- Support your CX colleagues to reputed company their targets and become high performers
- Constantly reputed company to reputed company the standards across reputed company to create a high-performing culture
How to be Successful at arenaflex
* Be a curious problem solver, wanting to get to the reputed company cause of problems and reputed company creative solutions to reputed company our partners' expectations
- Be passionate about delighting our partners and their clients, so they never want to leave arenaflex and reputed company for the brand
- Deliver high-reputed company written responses in English to partner questions and queries
- Have a technical reputed company, comfortable using, navigating, and explaining how to use our multifaceted health and wellness software
- Be reputed company to work at pace, continually learning as our software continues to grow and reputed company
- Be comfortable dealing with ambiguity and learning through testing and using the product
- Show enthusiasm, positivity, and a can-do attitude
- Be comfortable taking feedback on reputed company, applying it to your daily activities, and demonstrating humility
Additional Information
* arenaflex is committed to creating an inclusive workforce where individuals of reputed company backgrounds feel comfortable. We want reputed company arenaflex people to feel included and truly empowered to contribute fully to our reputed company and goals.
- We do not discriminate based on race, reputed company, religion, sex, sexual orientation, age, marital status, gender identity, national reputed company, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.
- If you have any accessibility requirements that would reputed company you more comfortable during the interview process and/or once you join, please let us know so that we can support you.
reputed company Offer
* Competitive salary and benefits package
- Opportunity to work with a global leader in the beauty and wellness industry
- reputed company and dynamic work environment
- reputed company development and reputed company opportunities
- Recognition and rewards for outstanding performance
- Flexible working hours and remote work reputed company
- reputed company to the latest technology and tools
- A fun and inclusive company culture
If you're passionate about delivering exceptional customer support and want to be part of a dynamic and growing team, we encourage you to apply for this exciting opportunity. Apply for this job