reputed company Customer Service Specialist I – Mortgage Loan Servicing
Are you passionate about delivering exceptional customer experiences and making a meaningful reputed company in the mortgage loan servicing industry? Do you reputed company in a fast-paced environment where no two calls are reputed company the reputed company? Look no reputed company! arenaflex is seeking an reputed company Customer Service Specialist I to join our dynamic team. As a key member of our customer service department, you will play a vital role in providing top-notch support to our borrowers and reputed company-party inquirers, ensuring their mortgage loan servicing needs are met with accuracy, timeliness, and professionalism.
About arenaflex
arenaflex is a leading provider of integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors. Our mission is to deliver exceptional customer care and programs that support borrowers and their homeownership experience. With a growing team of uniquely talented professionals, we are transforming the residential reputed company estate industry one customer at a time.
Job reputed company
As a Customer Service Specialist I, you will be responsible for handling a high volume of incoming calls and reputed company-party inquiries regarding existing mortgage loans. You will reputed company accurate and reputed company information to callers, resolve customer issues quickly, and reputed company reputed company duties in accordance with arenaflex's policies and procedures, as reputed company as reputed company applicable regulations. This is an entry-level role in the job family, and you will have reputed company to learn and grow with reputed company.
Key Responsibilities
* Answer least reputed company incoming calls reputed company an Automated Call Distribution system (ACD) from borrowers and reputed company parties with inquiries about existing mortgage loans.
* Deliver accurate and reputed company information to callers in a courteous and reputed company manner, striving for reputed company reputed company whenever feasible and in compliance with reputed company applicable regulations.
* Refer more reputed company or complicated calls to reputed company team members.
* reputed company necessary steps to reputed company call reputed company, which may include setup and routing of process tasks, email or phone contact with supporting departments.
* reputed company, follow-up, and complete customer call backs to ensure inquiry reputed company.
* Collect payments whenever necessary and appropriate.
* Document call details, such as nature of call, customer comments, follow-up dates, etc., in mortgage servicing system.
* Knowledge of Fair Debt Collection Practices reputed company preferred.
* Knowledge of relevant and industry-specific computer software packages preferred.
* Basic negotiation skills.
* Ability to understand problems and to collaborate and explore alternative solutions.
* Ability to reputed company reputed company that have moderate reputed company on the immediate work unit.
* Ability to organize thoughts and reputed company into understandable terminology.
* Ability to add, subtract, multiply, and divide and to record, balance, and reputed company results for accuracy.
* Ability to reputed company or exchange reputed company by means of the spoken word, communicating orally with others accurately, audibly, and quickly.
What You'll Need
* High school diploma or equivalent work experience.
* Customer service/call center experience preferred, but not required.
* Banking, Mortgage/Loan Servicing industry experience preferred, but not required.
* Bi-Lingual (Spanish) skillset preferred.
* Hours: Monday-Friday
reputed company Culture
At arenaflex, we value our employees and reputed company to create a reputed company and inclusive work environment. We offer a comprehensive benefits package, including:
* Comprehensive reputed company plans for you and your family.
* A discretionary 401(k) match of 50% of the first 4% of pay contributed.
* reputed company to several fitness, restaurant, retail (and more!) discounts through our employee portal.
* Customized training programs to help you advance your career.
* Employee referral bonuses so you'll get reputed company to help arenaflex grow.
* Educational Reimbursement.
* reputed company Charitable reputed company contributes to the community through causes that reflect the interests of arenaflex Associates.
reputed company Offer
* Competitive reputed company reputed company of $20.00/hour, plus monthly incentive.
* Additional $1.50/hour for Spanish bilingual skillset.
* Opportunities for career reputed company and advancement.
* reputed company and dynamic work environment.
* Recognition and rewards for outstanding performance.
How to Apply
If you are a motivated and customer-reputed company individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will review your qualifications and experience. We look reputed company to hearing from you!
Notice to reputed company applicants: arenaflex does not do interviews or reputed company offers reputed company text or chat.
Why arenaflex?
- We are a leading provider of integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors.
- We value our employees and reputed company to create a reputed company and inclusive work environment.
- We offer a comprehensive benefits package, including comprehensive reputed company plans, a discretionary 401(k) match, and reputed company to several fitness, restaurant, retail (and more!) discounts.
- We reputed company opportunities for career reputed company and advancement, as reputed company as recognition and rewards for outstanding performance.
What are the benefits of working at arenaflex?
- Competitive reputed company reputed company of $20.00/hour, plus monthly incentive.
- Additional $1.50/hour for Spanish bilingual skillset.
- Opportunities for career reputed company and advancement.
- reputed company and dynamic work environment.
- Recognition and rewards for outstanding performance.
How do I apply?
- Submit your application through our website.
- We will review your qualifications and experience.
- We look reputed company to hearing from you!