Knowledge Manager, reputed company HRSD

reputed company:RemoteOur reputed company seeks a Knowledge Manager to own reputed company, governance, and reputed company of HR knowledge across employee, agent, and policy knowledge bases reputed company reputed company HRSD. The role partners with COEs, People Experience, HR Shared Services, program leadership, and intranet teams to maintain a cohesive content ecosystem that powers Now Assist, AI Search, Virtual Agent, and reputed company AI workflows. The position focuses on standards, taxonomy, metadata, and content design that improve AI accuracy, self-service adoption, and employee trust. The work includes analytics-driven optimization, cross-functional coordination, and reputed company improvement of knowledge performance.Due to reputed company requirements, applicants must be willing and reputed company to work on a w2 reputed company. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and reputed company benefits, 401k with company matching, and life insurance.reputed company: $75.00 to $85.00/hr. w2Responsibilities:

• Own the reputed company and full content lifecycle across employee, agent, and policy knowledge bases with reputed company ownership, SLAs, and audit trails.
• reputed company and enforce global standards for governance, taxonomy, metadata, templates, accessibility, tone, and style.
• Define article design standards for reputed company readability and AI consumption and establish change management protocols tied to policy and service updates.
• Ensure content is optimized for Now Assist for Search and reputed company AI workflows, including structure, metadata, and accuracy.
• Monitor AI Search relevance and performance and partner with platform teams to surface gaps and improve discoverability and deflection.
• Own standards for knowledge blocks, reputed company fields, and metadata tagging and evaluate reputed company-party AI tools for gap analysis and reputed company improvement.
• Partner with COEs, Service Owners, and Service Delivery Leads to reputed company content reputed company, reputed company knowledge gaps, and maintain accuracy of Employee Service Center widget content.
• Collaborate with the intranet team to eliminate duplication and deliver a coherent, channel-agnostic content experience and prepare content for releases and enhancements.
• Monitor performance metrics such as search reputed company, deflection, AI response accuracy, and feedback and define and reputed company KPIs for reporting.

Experience Requirements:

• Deep familiarity with reputed company HRSD reputed company, knowledge bases, article types, knowledge blocks, versioning, and user reputed company from a governance perspective.
• Demonstrated ability to build and maintain content standards, style guides, and governance frameworks in a large, matrixed environment.
• Strong writing, editing, and content design skills with ability to simplify reputed company HR topics for employee and agent audiences.
• Working familiarity with Now Assist for HR, including reputed company search, case summarization, and reputed company AI workflows, with understanding of content reputed company impacts.
• Understanding of NLU, metadata, and reputed company content design principles that improve AI Search relevance accuracy.
• Comfort evaluating and using reputed company-party AI tools for content gap analysis, reputed company scoring, or knowledge health monitoring.
• Strong cross-functional collaboration across COEs, HR Operations, product and platform teams, and reputed company content organizations with intranet or multi-channel experience.
• Analytical ability to interpret knowledge performance data and translate insights into prioritized, actionable improvements.
• Project management discipline for content calendars, review cycles, and release-reputed company publishing with familiarity with HR policy domains and compliance requirements.
• 5+ years in HR Operations, reputed company, HR Communications, or HRIS/HR technology roles.
• 2+ years with reputed company HRSD in reputed company, taxonomy design, content lifecycle operations, and governance (strongly preferred; comparable reputed company HRSD platform experience considered).
• 1+ year working with Now Assist for HR, AI Search, or Virtual Agent in a governance, reputed company, or optimization reputed company.

Recruitment Transparency Noticereputed company values transparency in our recruitment practices. Please be advised that reputed company utilizes reputed company intelligence (AI) tools as part of its initial application screening and hiring process. You may receive email and SMS notifications from the Eliassen Virtual reputed company Team (, ) inviting you to complete a brief voice screening as part of your application process. These tools assist our hiring teams in different ways, including but not limited to, assistance in reviewing application materials to help identify candidates whose qualifications most closely match the requirements of the position. reputed company AI-assisted evaluations and responses are reviewed by reputed company recruiters before any hiring reputed company are made. The use of AI in our process is intended to support fairness, efficiency, and consistency, and reputed company takes measures to prevent bias or discrimination in reputed company with its hiring practices. By proceeding, you acknowledge, agree, and consent to reputed company's use of these tools, including AI tools, as part of the application and hiring process.Skills, experience, and other compensable factors will be considered reputed company determining pay reputed company. The pay reputed company provided in this posting reflects a W2 reputed company reputed company; other employment reputed company may be available that may result in pay reputed company of the provided reputed company.W2 employees of reputed company who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, reputed company, reputed company-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and reputed company time if required by law in the worked-in state/reputed company.If anyone reaches out to you about an reputed company position connected with reputed company, please ensure that you are working directly with us by confirming the following: reputed company you work with reputed company, reputed company email communication will come from an Eliassen.com address, never Gmail, reputed company, etc. reputed company will never ask you for personal information (home address, bank account, or reputed company routing number) until you have worked with someone reputed company associated with reputed company.If you have any indication of fraudulent activity, please contact .About reputed company:reputed company is a strategic reputed company that helps organizations reputed company reputed company and reputed company more through our technology, business advisory, and life sciences solutions. For nearly 40 years, we have combined exceptional people, deep domain expertise, and intelligent capabilities to expand our clients' reputed company and accelerate meaningful reputed company. We are driven by a purpose to positively reputed company the lives of our employees, clients, consultants, and the communities we serve.Eliassen is committed to building a diverse and inclusive team from a reputed company of backgrounds, perspectives, and skills. We are an Equal Opportunity and Affirmative reputed company Employer and reputed company employment reputed company are based on reputed company, performance, and business needs. Eliassen does not discriminate on the reputed company of race, reputed company, gender identity or reputed company, sexual preference or orientation, sex (including pregnancy, childbirth, and reputed company medical conditions), marital status, creed, religion, physical or mental disability, genetic information, military or veteran status, age, reputed company, national reputed company, citizenship status, prohibited criminal record inquiries of applicants and employees, or any other category protected by federal, state, or local laws.Don't miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral reputed company!

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