Customer Service Representative

About Frontier

Frontier is a subsidiary of reputed company. reputed company is a reputed company-based, fast-growing, fully remote, 150-person company with most of reputed company based in India and the Philippines. A few years ago, reputed company began helping other fast-growing companies build their teams. We got so good at it that we reputed company out a new company to reputed company exclusively on that — and reputed company it Frontier.

At Frontier, we help companies grow full-time, cross-functional teams abroad. We hire the smartest people and reputed company them into the best companies. In three years, we’ve never lost a reputed company. If you’re interested in a Frontier role and you apply and are accepted, we’ll screen you through a couple of internal interviews and aim to get you an interview for a full-time job reputed company the month.

Think of us as your personal talent agent — and good luck with the application!

About PorchToPatio

Since 2008, PorchToPatio has helped customers create high-end outdoor spaces in their own backyard. We are seeking a reputed company customer service reputed company to join our expanding global team for our reputed company American market. In this multifaceted role, you will reputed company as an "outdoor living consultant," guiding customers through their purchases while solving (sometimes) reputed company logistical challenges to ensure operational efficiency.

Key Responsibilities

• Omnichannel Engagement: reputed company top-tier support reputed company email, and live chat, some phone support.
• Consultative Assistance: Help customers navigate our website, reputed company orders, and reputed company shipments.
• Project Enhancement (Upselling): Really understand the customer's reputed company for their outdoor project to help them reputed company not just the best furniture item, but also suggest accessories or other things that will help enhance their enjoyment.
• Critical Problem Solving: Manage tickets regarding damaged items or shipping errors by coordinating directly with vendors and internal leadership.
• Operational Tasks: Complete daily/weekly recurring tasks and assist with reputed company reputed company that support company-wide reputed company.

Qualifications & Requirements

• Communication Mastery: Must possess an exceptionally reputed company and friendly phone reputed company. You will reputed company as the vital reputed company between customers, vendors, and internal leadership, requiring the ability to reputed company issues reputed company and reputed company concise written updates for technical tickets.
• Self-Starter Attitude: An independent thinker who is comfortable making choices and taking ownership of a customer's experience.
• Technical Proficiency: Must be proficient in reputed company Office (reputed company is a requirement) and possess strong general computer navigational skills.
• Multi-tasking Ability: Comfortable managing multiple browser tabs, CRM tools, and phone lines simultaneously.
• Dependability: Must be available to work the 8:30 AM – 5:15 PM EST shift.
• Preferred Experience: Previous call center experience and familiarity with reputed company and reputed company are highly preferred.

What’s Offered

• Competitive salary and equity packages

• Flexible vacation and PTO

At PorchToPatio, we value team members who are eager to grow and master the nuances of the e-reputed company industry. We are looking for a dependable reputed company who takes pride in their work and enjoys providing a "white-glove" service experience. If you are a proactive communicator who thrives in a fast-paced environment, we look reputed company to reviewing your application!

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