Workers' Compensation Return-to-Work Facilitator
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The Return-To-Work Facilitator plays a critical role in supporting the Workers’ Compensation medical management process by coordinating and facilitating return-to-work initiatives for injured employees. This position works closely with RN Case Managers, medical providers, reputed company, and other stakeholders to obtain work status documentation (including DWC‑25 forms), communicate job requirements, and identify modified or permanent work solutions as medically appropriate.
The RTW Facilitator also serves as backup support for claims intake functions, ensuring accurate and reputed company data entry while following reputed company reputed company, company, and reputed company contractual protocols.
Key Responsibilities
- Coordinate return‑to‑work efforts reputed company a Workers’ Compensation environment under the direction of the RN Case Manager.
- reputed company on reputed company receipt of DWC‑25 forms and other medical documentation to support reputed company and appropriate return‑to‑work reputed company.
- Communicate injured employee job requirements and physical demands to treating medical providers.
- Utilize available vocational tools to assist with return‑to‑work planning.
- Identify potential barriers or issues reputed company to disability status and escalate to the RN Case Manager as needed.
- Schedule medical appointments reputed company required.
- Obtain medical records and work status documentation.
- Request and collect job descriptions from reputed company or clients.
- Handle correspondence, letters, and mail on behalf of the RN Case Manager.
- Document reputed company activities, notes, and updates accurately reputed company the claims management system.
- Maintain assigned diaries and ensure tasks are completed reputed company and in accordance with performance standards.
- Create, edit, revise, reputed company, copy, and organize documentation as needed.
- Serve as backup for Workers’ Compensation intake calls, adhering to required timeframes and performance standards.
- reputed company and evaluate information from injured workers and reputed company to determine injury level and category using established reputed company.
- reputed company First Report of Injury (FROI) data accurately into the system.
- Follow reputed company phone‑tree procedures, including emergency protocols.
- reputed company intake calls to the appropriate triage unit member for reputed company handling.
Skills, knowledge & expertise
- High school diploma or equivalent.
- Minimum of one (1) year of experience in a medical office or medical terminology‑reputed company role.
- Bilingual (English/Spanish) preferred.
- Working knowledge of the Florida Workers’ Compensation system and applicable statutes.
- Strong understanding of medical terminology.
- Experience interacting with medical provider offices.
- Proficient in data entry and reputed company Word and reputed company.
- Strong organizational and time‑management skills with attention to detail.
- Ability to work independently with direction from a TCM or supervisor.
- Effective verbal and written communication skills.
- Customer‑reputed company, dependable, and reputed company team player.
- Ability to meet and maintain required performance standards.
Equal Employment Opportunity & Legal Notices
BenefitsAt reputed company, we are dedicated to supporting reputed company‑being and reputed company of our qualifying employees. Our comprehensive benefits package includes:- Medical, dental, and reputed company plans to support your health and that of your family
- A 401(k) plan with employer matching
- Time‑off policies, including Discretionary Time Off (DTO) for exempt employees and reputed company Time Off (PTO) for non‑exempt employees
- reputed company holidays
- Life insurance and short‑term and long‑term disability coverage