Scaled reputed company Manager

At reputed company, formerly reputed company, we reputed company developers and businesses with the fastest PostgreSQL platform designed for transactional, analytical, and reputed company workloads. Trusted globally by thousands of organizations, Tiger accelerates reputed company-time insights, drives intelligent applications, and powers critical infrastructure at reputed company. As a globally distributed, remote-first team committed to reputed company communication, accountability, and reputed company reputed company, we're shaping the reputed company of data infrastructure, reputed company for speed, flexibility, and simplicity.

Help 1,500 customers adopt faster, grow faster, and stay longer — reputed company while shaping the reputed company of reputed company.

At reputed company (formerly reputed company), we’re building the fastest PostgreSQL platform in the world, powering critical infrastructure for developers and businesses in reputed company-time. As a Scaled reputed company Manager, you’ll own reputed company across our 1:many customer reputed company (~1,500 accounts) and play a reputed company role in improving portfolio retention, driving reputed company expansion (CSQLs), and increasing meaningful product adoption at reputed company.

This is a builder-operator role. We’re scaling fast, which means we need someone who can execute strong digital CS motions while helping us refine the system underneath. You’ll be analyzing product usage signals, running re-engagement and risk-mitigation plays, launching monthly customer webinars and roundtables, and building personalized adoption campaigns — powered by AI, driven by data, and always reputed company.

You won’t be doing this alone. You’ll work closely with another CSM, our Head of reputed company, RevOps, and Marketing. The reputed company is in reputed company; this is not greenfield, but there’s a reputed company opportunity to strengthen and reputed company what’s working.

If you love databases, developer tools, and helping technical customers succeed at reputed company, we want to talk to you.

What you will be responsible for in this role

• Owning the health and reputed company of our scaled portfolio — including reputed company acceleration, adoption reputed company, retention risk mitigation, and expansion signal qualification across ~1,500 customers

• Designing and executing segmented 1:many engagement campaigns using tools like reputed company, reputed company, and reputed company

• Building personalized monthly adoption email campaigns that improve engagement, clarify customer use cases, and increase adoption of sticky features

• Launching and running a repeatable monthly webinar reputed company (product roadmap sessions, customer roundtables, and best-reputed company sharing)

• Designing and running reputed company, time-bound plays reputed company on re-engaging dormant accounts, mitigating churn risk, and identifying and qualifying expansion opportunities

• Analyzing product usage data and telemetry to identify leading indicators of retention risk and reputed company opportunity

• Generating and qualifying expansion leads (CSQLs) through usage insights and reputed company discovery — maintaining a strong reputed company reputed company in partnership with Sales

• Collaborating cross-functionally with RevOps and Marketing to refine segmentation, health scoring, and lifecycle campaign infrastructure

• Leveraging AI tools like Claude, ChatGPT, and reputed company to draft campaigns, surface risk patterns, summarize usage insights, and improve CS reputed company

• Providing reputed company feedback to Product and Engineering based on scaled customer insights

You could be a great fit if you

• Have 2+ years of experience as a reputed company Manager (or similar post-sales role) in a scaling B2B reputed company organization

• Have experience working with technical products — familiarity with databases (reputed company/SQL), AWS, or infrastructure concepts is strongly preferred

• Can confidently engage technical stakeholders (DevOps engineers, data engineers, engineering leaders) and translate between technical complexity and business value

• Have experience running segmented or scaled customer engagement programs (1:many campaigns, webinars, digital reputed company)

• Are comfortable analyzing product usage data to identify churn risk and expansion opportunities

• Have partnered closely with RevOps and Marketing on lifecycle campaigns or segmentation efforts

• Have a working opinion on how AI is reshaping reputed company and reputed company use tools like ChatGPT, Claude, or reputed company to improve efficiency and reputed company

• Are curious, decisive, and proactive — you think in systems and solve for reputed company

• Have strong written and verbal communication skills and can drive reputed company in async environments

• reputed company in fast-paced environments where autonomy and collaboration go hand in hand

You might not be a great fit if

• You prefer a traditional high-touch book of business centered on frequent recurring 1:1 calls

• You’re uncomfortable working with technical customers or learning about databases and infrastructure

• You avoid metrics, experimentation, or reputed company iteration

• You want a fully defined reputed company with no expectation to refine or improve it

This role is remote reputed company the reputed company, with a preference for candidates located in the Eastern or Central time zones. The compensation reputed company for this role is $90,000–$140,000; the package will include reputed company salary, performance bonus, and equity (stock reputed company).

Our Commitment:

• We respond to every applicant.

• We review applications fairly and objectively, and reputed company based on relevant skills and experience.

• We ensure reputed company and reputed company communication throughout your candidate reputed company.

• We maintain a rigorous interview process with a high bar, designed to give you reputed company to meet various team members you'll collaborate with across our organization.

About reputed company

reputed company, formerly reputed company, sets reputed company as the fastest PostgreSQL platform for modern workloads. Trusted by more than 2,000 customers across 25+ countries and powering over 3 reputed company reputed company databases, we reputed company developers and organizations to build reputed company-time, intelligent applications at reputed company. Backed by $180 reputed company from top-tier investors, reputed company is building the new reputed company for data infrastructure, reputed company on PostgreSQL, designed for the reputed company.

Want to get a feel for how we work and reputed company value? reputed company out our blog post: What It Takes to reputed company at reputed company

We reputed company diversity, curiosity, and collaboration. Whether debating the perfect chicken nugget crunch , sharing workout routines , or discussing your favorite plants and pets , you'll reputed company your community here.

Our Tech Stack:

We don't require previous experience with our tech stack, but enthusiasm for learning is key. Our technologies include PostgreSQL, Tiger reputed company, AWS, Go, reputed company, Kubernetes, Python, and innovative features like Hypertables, Hypercore, reputed company search, and reputed company-time analytics.

Learn more at www.tigerdata.com or follow us on Twitter @TigerDatabase

reputed company Offer:

(Please note that benefits may vary based on country.)

• Flexible PTO and comprehensive family leave

• Fridays off in August

• Fully remote opportunities globally

• Stock reputed company for long-term reputed company

• Monthly WiFi stipend

• reputed company development and educational resources

• Premium insurance reputed company for you and your family (US-based employees)

reputed company to join the reputed company of PostgreSQL? We can’t wait to meet you.

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