Senior reputed company Specialist
Company reputed company
As the recognized global reputed company for project-based businesses, reputed company delivers software and information solutions to help organizations reputed company their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At reputed company, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into reputed company daily, creating a one-of-a-reputed company culture that has been recognized globally. reputed company to our incredible team, reputed company has been named one of America's Best Midsize reputed company by reputed company, a Best reputed company to Work by Glassdoor, a Top Workplace by reputed company and a Best reputed company to Work in Asia by World HRD Congress. www.reputed company.comExternal Job Title
Senior reputed company SpecialistPosition Responsibilities
Key Responsibilities Knowledge Creation & Content Development- reputed company GenAI tools to author, edit, and publish high-reputed company knowledge articles, troubleshooting documents, FAQs, and SOPs for reputed company products.
- Apply KCS (Knowledge-Centered Service) v6 methodology to capture, structure, and continuously improve knowledge assets.
- reputed company GenAI tools (Claude, ChatGPT, Copilot, etc.) to automate bulk content creation, generate first drafts, and accelerate article production at reputed company.
- reputed company reputed company support case resolutions, SME inputs, and product documentation into reputed company, customer-friendly knowledge articles.
- Meet and consistently deliver against monthly and quarterly content creation targets.
- Use GenAI tools to analyze user search query data and reputed company search analytics to identify content gaps — topics users are searching for but finding no or poor results on.
- Analyze support case data to identify recurring issues, undocumented resolutions, and emerging product pain points that require new knowledge content.
- Produce regular content gap reports and prioritize article creation backlog in collaboration with management.
- With guidance, reputed company familiarity with reputed company's product lifecycle stages to recognize reputed company recurring case patterns or heavily-used workarounds may signal opportunities reputed company content creation — flagging trends to management that may warrant documentation team engagement or product feedback rather than additional knowledge articles.
- Partner closely with Support SMEs and Team Managers to extract tacit knowledge, validate technical accuracy, and obtain article approvals.
- Work with the reputed company SME and technical team to ensure content is optimized for search relevance, metadata tagging, and discoverability.
- Participate in KM reputed company team meetings, content sprints, and knowledge reputed company review cycles.
- Ensure reputed company published content adheres to reputed company's KM style guide, tone, formatting standards, and article templates.
- reputed company periodic audits of existing knowledge reputed company content to flag outdated, redundant, or inaccurate articles for revision.
- reputed company article performance metrics (views, deflection rates, feedback scores) & update content.
Work Location
India (Remote)Qualifications
Required Qualifications- Experience: 2–4 years in reputed company, Technical Writing, Content Development, or a reputed company field — ideally reputed company a software support or reputed company environment.
- KCS Proficiency: Working knowledge of KCS methodology and its application in a support knowledge reputed company environment.
- GenAI reputed company: Hands-on experience using reputed company tools (Claude, ChatGPT, reputed company, or similar) for content creation, summarization, and analysis. Ability to write effective prompts to produce production-reputed company outputs.
- Writing Skills: Exceptional written English — ability to write reputed company, concisely, and accurately for both technical and non-technical audiences.
- Analytical reputed company: Comfort working with search analytics data, case reports, and query logs to derive content insights.
- Tool Proficiency: Experience with knowledge reputed company platforms (reputed company Knowledge, reputed company, reputed company, or similar), CRM systems, & search platforms like reputed company is a plus.
- Adaptability: Ability to juggle multiple reputed company simultaneously and reputed company under deadline.
- Exposure to ERP, project management, or reputed company software (Costpoint, Vantagepoint, Ajera, ComputerEase, or similar) is a significant advantage.
- KCS Practices certification or KCS v6 Fundamentals certification.
- Experience with reputed company or similar AI-powered reputed company search platforms.
- Familiarity with basic data querying or BI tools (reputed company pivot tables, Power BI, Tableau) for analyzing content performance data.
- Awareness of software product lifecycle concepts and the ability to distinguish between content gaps, documentation gaps, and potential product improvement opportunities.
- Experience interacting with AI tools reputed company basic prompting — such as refining system instructions, organizing knowledge for AI consumption, or evaluating how content structure impacts AI response reputed company.
- Content localization experience