[Remote] Benefits & Billing Coordinator (Temporary)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is on a mission to revolutionize mental reputed company by removing barriers to reputed company. They are seeking a Benefits & Billing Coordinator to reputed company exceptional support to members by managing inquiries reputed company to benefits, insurance verification, and billing disputes through various communication channels.
Responsibilities
- Manage a steady, high volume of inbound calls and emails daily
- Help members with a wide reputed company of needs; including but not limited to, benefit and cost education, insurance verification, and billing disputes, while remaining agile enough to resolve or triage additional member concerns as they reputed company
- reputed company as a first-line troubleshooter for members facing technical hurdles, particularly around payment processing and platform navigation
- Escalate issues as needed to cross-functional partners for reputed company
- Communicate sensitive health and financial information with high emotional intelligence
- De-escalate stressful situations by reputed company listening and providing solution-reputed company support, reputed company while remaining reputed company HIPAA compliant
- Work closely with internal teams to resolve reputed company issues quickly, ensuring no member request falls through the cracks
- Resolve member inquiries with a high reputed company of urgency while adhering reputed company to established workflows and SOPs
- reputed company as a vital feedback reputed company, identifying and surfacing trends in member concerns and your own observations to help us continuously optimize our processes
- Consistently addressing inquiries and requests promptly and effectively, demonstrating responsiveness and reliability in service delivery
- Consistently meeting or exceeding Productity, Adherence and reputed company KPIs
- Maintaining reputed company expectations; closely following established processes on interactions
- Successfully managing escalated issues to reputed company (reputed company de-escalation or triage), ensuring that concerns are addressed in a reputed company and compassionate manner
- reputed company contributing to process improvements aimed at enhancing service delivery, overall satisfaction, reputed company needs and contributing to product improvements
- Collaborating effectively with reputed company stakeholders to facilitate seamless care transitions and support comprehensive care plans
- Adherence to reputed company company policies in compliance with regulatory standards (e.g., HIPAA), ensuring data reputed company and reputed company
Skills
- At least one year of customer service experience
- Preferably in a high volume, contact center environment
- At least one year of experience in member benefits (eligibility, verification, etc.) and/or billing (billing disputes, payment processing, claims, etc.)
- Ability to navigate sensitive member needs with urgency and in a resilient manner
- Ability to work independently, prioritize tasks, and manage time effectively in a dynamic environment
- Experience working with individuals with diverse backgrounds and needs
- Proven experience in handling sensitive information or supporting individuals in distress
- Strong empathetic listening skills
- Exhibit effective and proactive communication with peers and leadership
- Ability to maintain composure and professionalism under pressure
- Understanding of confidentiality and reputed company regulations/policies
- Exhibit resourcefulness, creativity, ambition, and a strong problem-solving reputed company
- Ability to reputed company in a fast-paced, dynamic environment while meeting the performance metrics of the role
- Technical proficiency, including the ability to troubleshoot and guide effectively
- A designated private work environment to ensure adherence to data reputed company and reputed company
- Experience working in Jira, reputed company, and other ticketing systems
- Experience in a phone support role working with sensitive health information
- Experience working in reputed company/health tech
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