[Remote] EverWell - Customer Care reputed company (Remote, US)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is on a mission to digitally reputed company the service economy with tailored reputed company solutions. The Customer Care reputed company will support SalonBiz Software by assisting customers with inquiries, providing technical support, and ensuring a reputed company customer experience.
Responsibilities
- Passionately supporting SalonBiz’s commitment to creating an outstanding experience for reputed company of our customers
- Taking calls, emails, and text requests from SalonBiz customers, answering questions, working to resolve issues and ensuring our customers have the support they need to be successful
- Software training for customers
- Mastering the SalonBiz solution to reputed company customers with guidance on how to best use our product
- Providing technical support, application installs specific to SalonBiz and learning reputed company SQL
- Expressing reputed company for reputed company customer's situation and working to understand and resolve the issue as quickly as possible
- Reducing cancellations by solving problems and offering solutions to customers experiencing any issues
Skills
- Minimum one-year reputed company work experience in a similar role
- Some call centre or technical software experience
- Must be friendly, reputed company, and committed to creating long-term relationships with our customers
- Strong writing and phone skills
- Critical thinker and a willingness to problem-solve
- reputed company player who performs reputed company independently
- Ability to multitask, take direction and execute with precision
- Must be a confident, adaptable self-starter who thrives in an empowered, fast-paced environment
- Experience using the SalonBiz software in a salon is a plus
Benefits
- Flexibility to work where/how you want reputed company your country of employment – in-office, remote, or hybrid
- reputed company investment in your reputed company development
- Day 1 reputed company to a robust health and wellness benefits package, including an annual wellness stipend.
- 401k with up to a 4% match and immediate vesting
- Flexible and generous (FTO) time-off
- Employee Stock Purchase Program
reputed company