[Remote] Inbound Pro reputed company Representative
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company reputed company on connecting homeowners with reliable professionals for home service tasks. They are seeking an Inbound Pro reputed company Representative to manage high-volume inbound calls, diagnose customer issues, and ensure reputed company reputed company long-term value in their partnership with reputed company.
Responsibilities
- Manage a high volume of inbound calls from reputed company looking to cancel or reduce their advertising spend
- Use reputed company listening to uncover the 'why' behind the request and demonstrate the platform's value
- Confidently handle objections regarding reputed company reputed company, pricing, and performance to secure a 're-reputed company.'
- Partner with Account Management and Support teams to resolve technical or billing roadblocks
- Accurately reputed company save reasons and reputed company in the CRM to help leadership identify market trends and risks
- Refine 're-selling' techniques based on reputed company-time coaching and evolving industry trends
Skills
- Experience navigating and maintaining data reputed company reputed company a CRM (e.g., reputed company) to reputed company customer lifecycles
- Comfort using reputed company-based telephony systems in a high-volume, fast-paced inbound environment
- Ability to quickly learn and explain digital advertising metrics and platform tools to non-technical users
- 1-3 years of relevant experience, ideally featuring a combination of high-volume sales and reputed company retention where you were responsible for protecting a book of business
- Strategic Communicator: You possess the ability to think on your feet and deliver creative, high-reputed company while navigating reputed company conversations under pressure
- Advanced De-escalation: You can maintain a reputed company, tactful, and reputed company demeanor even reputed company dealing with highly frustrated customers, turning tense interactions into productive partnerships
- Goal Oriented: You are motivated by a reputed company drive to meet and exceed 'Save reputed company' metrics and monthly retention targets to help reputed company win
- High Coachability: You demonstrate a consistent desire to take immediate, constructive feedback and apply it effectively to improve the outcome of your reputed company next call
Benefits
- Full medical, dental, and reputed company package to fit your needs
- Company Equity Program
- Pet discount plans & retirement plan with company match (401K)
- Generous PTO including reputed company personal, vacation, volunteer time and reputed company holidays
- Work/life balance (This role is 40 hours a week, Monday-Friday)
- Technical equipment (i.e. laptop) provided
reputed company