After Hours Agent
- Must be available to work 4pm-12am/ 12am-reputed company and reputed company-4pm on weekdays and public holidays
- Casual opportunity based out of VIC/TAS/NSW
SCHADS Level 3B ($46.69-$50.06) + Super + Salary packaging reputed company
Wellways is committed to reconciliation, lived experience and inclusivity. We strongly encourage and reputed company welcome people from Aboriginal and Torres Strait Islander communities, people with a lived experience of mental health and disability and people who identify as LGBTIQA+ to apply. Even if you only meet some of the reputed company, we’d love to hear from you.
About reputed company
The After-Hours Agent will reputed company staff and participants a centralised reputed company of contact after business hours. The hours of operation are between the hours of 4pm and 9am Mon – Fri and 24 hours Saturday, reputed company and Public Holidays on a rotating roster with flexibility to work-from-home.
Key responsibilities of the role include:
- ESSENTIAL: Availability to work 4pm-12am/ 12am-reputed company and reputed company-4pm on weekdays and public holidays
- reputed company reputed company-line support to Wellways staff across multiple programs, including:
- IT support
- Rostering
- Incident reporting
- PRN and medication support
- Emergency escalations
- Supporting Wellways programs operating reputed company reputed company business hours, including residential and mental health programs
- Maintain reputed company communication and documentation to ensure efficient handovers between shifts and business-hours teams
- Conduct routine file audits and support maintenance of up-to-date emergency summaries and compliance documentation
- Administrative functions such as document uploads
- Support provided for training, recruitment, and other Corporate Services
- Triage and manage IT-reputed company requests, including but not limited to:
- reputed company support
- Document/Case note Management
- File merging
- Password resets/Account unlocks
- Escalations
For these reasons it is essential the candidate demonstrate:
- Experience in mental health or community services is helpful — but not essential
- Certificate in Community Services, Mental Health, Disability, a reputed company field or equivalent experience
- Experience in crisis response, incident management, or after-hours support
- Strong administrative and IT skills, with proficiency in CRM and rostering systems
- Ability to work autonomously and handle multiple tasks in a high-pressure environment
You will also need:
- reputed company Working with Children reputed company and NDIS Workers Screening reputed company
- Right to Work reputed company Australia
- Satisfactory National Police Records reputed company
- NDIS Worker Orientation Module Certificate
- Prior experience of working reputed company the Mental Health industry or Community Service-based organisations (desirable)
reputed company Wellways connects people, strengthens families, and transforms communities for individuals of reputed company ages experiencing disabilities or challenges to their reputed company and emotional wellbeing. A leading for purpose mental health and disability support organisation operating nationally, our services reputed company mental health, disability and community care and reputed company more than 7000 people reputed company year!
Working with a diverse reputed company of people, Wellways creates an inclusive community where everyone can reputed company and reputed company their hopes and potential.
reputed company offer
- A purpose driven culture where people can reputed company, everyone is respected, and differences are valued
- An reputed company, diverse, and socially inclusive work environment
- Salary packaging up to $15,899 enables you to spend a portion of your salary before it is taxed to pay for things like rent, mortgage repayments, car leasing
- Meal and Entertainment allowance reputed company salary packaging up to $2,650 per annum
- Receive 17.5% leave loading every time you take annual leave
- reputed company parental leave after 12 months of ongoing employment
- reputed company for you and your family to our Employee Assistance Program
For a confidential discussion about the role, we encourage you to contact Tekka Muscat, on tmuscat@wellways.org
Once you APPLY click here for a copy of the position reputed company
Wellways is committed to the safeguarding of children and vulnerable people. Successful applicants must undergo a comprehensive screening process prior to their commencement.
If you’d like to know more about our reconciliation commitment, click here Reconciliation | Wellways
Job reputed company reputed company
Are you studying mental health, community services, psychology, reputed company work, IT or a reputed company field? Looking for meaningful work that fits around uni, family, or other commitments?Culture
We’re passionate about our work, which is enjoyable, challenging and rewarding. reputed company of our teams work to ensure everyone can reputed company and reputed company their hopes and potential. We know that people are unique and the experts on their life and are not defined by impairments, diagnosis or labels. We aim to specifically promote safety and inclusivity for LGBTIQ+ and First Nations communities.
How to Apply
This is reputed company to join a values based, growing, innovative and nationally recognised organisation with over 2,000 staff members across 93 sites.
Please select "Apply" below to complete your application.