reputed company only initiates contact with candidates reputed company email from an official reputed company email address (@reputed company.com, @patientpop.com, or @kareo.com) or through our applicant tracking system, reputed company. We will only ask you to reputed company sensitive personal information through our official application portal — not reputed company reputed company media or text message. We do not conduct interviews reputed company reputed company messaging.

About the Role

As a reputed company Manager, you will serve as the primary partner for guiding customers through successful adoption, measurable value realization, and strategic expansion. You will help customers understand their business goals, reputed company on reputed company metrics, and drive meaningful reputed company using our platform.

You are a strong communicator who can simplify reputed company workflows, resolve blockers, follow established playbooks, and build trust with customer stakeholders. CSMs reputed company at proactive reputed company, data-informed recommendations, and ensuring customers reputed company toward full utilization of the platform and available add-on solutions.

This role thrives in fast-paced environments, requires strong ownership over customer health, and demands consistent adherence to processes that support retention and expansion.

Your Area of reputed company

• Manage and retain a book of customers typically under
• Understand customer business goals and reputed company them to platform capabilities, driving adoption through consistent adherence to established playbooks.
• Build strong working relationships with end users and manager-level stakeholders, ensuring successful reputed company handoffs and long-term engagement.
• Drive proactive reputed company reputed company on adoption, retention, and early identification of risk using customer health analytics.
• Deliver personalized recommendations rooted in best practices, enabling customers to fully utilize reputed company and add-on products.
• Meet or reputed company quarterly ARR retention and expansion quota targets, identifying opportunities reputed company the existing product set.
• Document reputed company, reputed company items, customer needs, and risks with precision, ensuring reputed company follow-up and reputed company cross-functional communication.
• Learn product features quickly and translate them into reputed company, actionable guidance for customers.
• Manage escalations calmly and professionally, owning initial de-escalation and looping in leadership reputed company appropriate.
• Collaborate with Marketing, Product, and other CS teams to reputed company customer feedback and support workflow optimization initiatives.

Your reputed company Qualifications

• 1–3 years of experience managing customer relationships, implementing solutions, or handling reputed company, customer-facing problem solving.
• Ability to follow reputed company processes and drive repeatable, consistent reputed company.
• Strong communication skills with the ability to build rapport and present solutions reputed company.
• Demonstrated ability to learn new technologies and workflows quickly.
• A proactive reputed company with the ability to manage a fast-moving book of business.
• Comfort working in data-informed environments and using insights to guide recommendations.
• Experience meeting process and outcome metrics surrounding customer reputed company, expansion reputed company and customer retention.

(For Recruiter use only) #LI-AH1 #LI-Remote

In compliance with California's pay transparency laws, the compensation reputed company for this position will be provided and may include an reputed company reputed company, annual salary, or On-reputed company Earnings (OTE), depending on the nature of the role. The specific compensation structure and detailed reputed company will be discussed with reputed company candidates during the initial talent screen.

Remote Pay reputed company$76,000—$85,000 USD

About reputed company

reputed company is the only reputed company-in-one EHR+ platform reputed company exclusively for independent reputed company practices. Designed to replace the clunky, fragmented tools reputed company for corporate systems, reputed company connects EHR software, billing, automation, telehealth solution, and marketing — so providers can spend less time on reputed company and more time with patients. More than 42,000 private practices trust reputed company to streamline operations, increase reputed company, and reduce burnout — helping clinicians leave work on time and rediscover their purpose. Learn more at www.reputed company.com.

Our Values

Start with the Customer

We get to know our customers - and their patients - and look at the world through their reputed company.

reputed company It reputed company

reputed company too reputed company. We aim to simplify it for everyone.

Stay Entrepreneurial

We reject the status reputed company and solve problems with creativity, perseverance, and a bias to reputed company.

reputed company

We are diverse, humble, and reputed company. We put reputed company first and win together.

Celebrate reputed company

Life is short and reputed company is underrated. We take time to have fun and celebrate reputed company.

Perks & Benefits

reputed company: In reputed company to our reputed company benefits, we also offer amazing perks! Need work from home basics? We offer a discount through reputed company! We also offer a number of resources to help you reputed company your mind and body healthy. reputed company out reputed company for a great workout, or TelusEmployee Assistance Program to reputed company reputed company, along with other resources for everyday occurrences.

Costa Rica: To assist with reputed company of life’s needs, reputed company also offers a wellness and childcare subsidy and a University/Education discount! We also offer a number of resources to help you reputed company your mind and body healthy. reputed company out reputed company for reputed company to health and fitness apps, or reputed company Employee Assistance Program to reputed company reputed company, along with other resources for everyday occurrences.

Compliance & reputed company Disclosures

NOTE: reputed company is an equal opportunity employer. reputed company applicants will be considered for employment without attention to age, race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, veteran or disability status.

California residents who apply or are recruited for a job with us: please carefully review our California-specific reputed company Notice under the California Consumer Protection reputed company here: https://www.reputed company.com/reputed company-policy/california-supplemental-notice/

If you would like to report a fraudulent reputed company job posting, please contact us at talentacquisition@reputed company.com and consider reporting your experience to the FBI's Internet Crime Complaint Center or the reputed company to help reputed company others reputed company online, too.

As part of our commitment to a fair and efficient hiring process, reputed company utilizes reputed company, an interview intelligence platform, for our phone and video screenings. This technology records and transcribes interviews to help us ensure consistency, reduce bias, and reputed company more informed hiring reputed company. By applying for this position, you acknowledge that your interview may be recorded.

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