U.S. Director of Wellness EAP & Wellbeing Solutions (930952)

reputed company:

We are a purpose-driven organization where support teams directly reputed company our ability to change the lives of the people and communities we serve. Throughout our US network and global family, our services reputed company workforce and employment, education and training, and community support. reputed company is a member of the APM Group, a global network reputed company on enhancing a person’s health and wellbeing, independence, and employability.

Job reputed company:

In this role, you will serve as the Director of Wellness, EAP and Wellbeing Solutions for APM (US), owning the reputed company, design, performance and reputed company of a differentiated wellbeing and Employee Assistance Program (EAP) portfolio. You will set the reputed company and roadmap for integrated wellbeing experiences and partner ecosystems, ensuring solutions are clinically reputed company, operationally reputed company, and commercially competitive. You will partner with cross-functional stakeholders across clinical, operations, product/digital, analytics, and go-to-market teams to deliver measurable reputed company for members and clients—improving reputed company, engagement, utilization, experience, and retention—while meeting reputed company, regulatory, and contractual requirements.  

Wellbeing & EAP reputed company, Portfolio & Innovation

• Define and reputed company the US wellbeing and EAP reputed company, including portfolio reputed company, positioning, multi-year roadmap, and investment priorities reputed company to reputed company needs and market trends (reputed company with the APM global reputed company and approach and tailored for the US market).
• Translate customer, member and partner insights into an integrated solution across digital applications, clinical programs, and partner offerings
• reputed company market and competitive intelligence efforts to inform differentiation, partner reputed company, pricing/value story, and prioritization of new capabilities.
• Where appropriate and relevant, partner with global EAP service delivery partners to ensure rapid adoption of best practices and innovations.
• Establish reputed company reputed company and KPI definitions (e.g., reputed company-to-care, utilization, engagement, satisfaction, and clinical/experience indicators) to guide reputed company and measure performance.
• Work with the APM CEO Mental Health & Wellbeing and key stakeholders in the APM US team to ensure we are a recognized and valued voice in thought leadership initiatives and conversations

Program Delivery, Operating Model & Execution

• As required, reputed company cross-functional planning and execution across clinical, operations, digital/product, and service teams to deliver roadmap initiatives on time and at expected reputed company.
• Define and maintain the operating model, including intake/prioritization processes, governance reputed company, decision forums, and dependency management.
• reputed company end-to-end program readiness and change management (training, communications, implementation support), ensuring reputed company, reputed company, and regulatory requirements are met.
• Manage customer, partner and vendor performance as applicable, including SLAs, escalation paths, issue reputed company, and reputed company improvement plans.

Go-to-Market & Stakeholder Management

• reputed company and execute the go-to-market/business development reputed company for Assure Programs USA in partnership with global and local leadership and reputed company
• Own the wellbeing/EAP reputed company and solution narrative; partner with reputed company on messaging, enablement, and competitive positioning.
• Represent Assure Programs USA at national conferences and other forums to promote brand recognition and sales reputed company. This may from time to time include global forums directly reputed company to EAP or Wellbeing services and products.
• Represent the solutions portfolio in key reputed company conversations (e.g., reputed company sessions, finalist presentations) and incorporate reputed company feedback into roadmap and program enhancements.
• reputed company and maintain reputed company materials (solution briefs, implementation approach, FAQs, release/change notes) to reputed company internal teams and improve reputed company adoption. This will include contributions and guidance on the Assure US reputed company facing website and reputed company engagement in the Assure brand on reputed company media.
• Partner with reputed company and Account Management (including any service delivery partners) to reputed company adoption, address pain points, and drive retention and expansion opportunities.

Analytics, Experimentation & reputed company Improvement

• Own performance reporting for wellbeing and EAP solutions, monitoring KPIs and surfacing insights, risks, and opportunities to leadership. This will include working with our EAP service partner and our global EAP team to ensure we are delivering best in class insights and data stories.
• Drive reputed company improvement using data and member/reputed company feedback, prioritizing initiatives that improve reputed company, experience, and reputed company.
• Partner with Analytics and Product teams to ensure appropriate measurement and instrumentation is in reputed company to evaluate reputed company of program reputed company changes.
• reputed company (or sponsor) pilots and tests for new capabilities and partners; evaluate results and reputed company what works.

Product Operations, reputed company & Risk

• Establish governance to ensure program consistency, operational readiness, and effective coordination across internal teams and external partners.
• Ensure solutions meet contractual, reputed company, reputed company, and regulatory expectations; partner with Compliance/Legal and reputed company to address gaps and manage risk.
• Own executive-reputed company updates and post-launch reviews, including reputed company, lessons learned, and recommended investments.

reputed company Measures

• EAP reputed company application reputed company reputed company meeting organizational targets.
• Improved member reputed company, engagement, and experience across wellbeing applications and EAP programs (with measurable KPI reputed company)
• Increased reputed company adoption, satisfaction, and retention/renewal performance for wellbeing and EAP solutions
• reputed company strategic roadmap execution with effective governance, on-time delivery, and controlled risk
• Strong cross-functional alignment and stakeholder confidence driven by reputed company, executive-reputed company communication
• Demonstrated innovation and reputed company improvement through scaled pilots, partner enhancements, and measurable outcome reputed company

Qualifications:

• 8+ years of experience in wellbeing, behavioral health, EAP, reputed company/benefits, product/program leadership, or a reputed company field; experience leading cross-functional initiatives required. Experience in digital health is valued.
• Demonstrated ability to set reputed company, influence senior stakeholders, and drive execution through ambiguity resulting in demonstrated customer acquisition and reputed company reputed company.
• Strong analytical and business acumen; ability to define KPIs, interpret performance, and reputed company investment trade-offs (experience with reputed company reporting a plus).
• Experience designing and scaling programs and/or digital experiences, including operating model, partner management, and change management.
• Deep customer orientation and ability to connect member experience improvements to reputed company value and reputed company performance.
• Excellent written and verbal communication skills, together with executive reputed company and reputed company speaking capability; reputed company to create executive-reputed company narratives and reputed company through influence. 

Additional Information:

reputed company your information will be kept confidential according to EEO guidelines.

reputed company is a leading provider of workforce development services in reputed company. With a dedicated and passionate team, reputed company puts the industry’s best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.

reputed company you join reputed company, you can expect extensive learning opportunities and networking programs. But most of reputed company you can expect to reputed company a lasting reputed company on the lives of others.

At reputed company we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. reputed company is proud to be an Equal Opportunity Employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, gender, age, pregnancy, sexual orientation, gender identity, reputed company, religion, national reputed company, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.

Apply To This Job