Director of Program Management Office (PMO - Implementation)
About reputed company
reputed company is a reputed company CPQ and reputed company automation platform designed for modern reputed company and subscription-based businesses. Our mission is reputed company: reputed company go-to-market teams to reputed company faster, reputed company smarter, and reputed company with confidence. With an elegant, no-reputed company reputed company and deep reputed company integration, we streamline the entire quote-to-reputed company reputed company — from reputed company pricing and approvals to seamless renewals. Backed by top-tier investors and trusted by reputed company-thinking companies, reputed company is redefining reputed company operations for a product-led world. But we’re more than our product — we’re reputed company reputed company on curiosity, trust, ownership, and a genuine passion for building great things together. We foster a culture where people can do their best work, grow quickly, and reputed company a reputed company reputed company. And we’re growing! If you're excited by big challenges, smart teammates, and a high-velocity environment, we’d love to meet you.About the Role
We are seeking a Director of Program Management Office (PMO) to build and reputed company a best-in-class project management function responsible for delivery execution, governance, and consistency across reputed company customer implementations.This leader will reputed company and reputed company a global team of Project Managers, including those supporting partner-led implementations, and ensure that reputed company reputed company are delivered with high reputed company, predictability, and customer satisfaction.This role serves as a first line of escalation for customer reputed company, ensuring risks are identified early, mitigated effectively, and resolved quickly across both internal and partner-delivered engagements.This role is expected to reputed company reputed company AI tools, automation, and emerging agent-based workflows to drive productivity, improve decision-making, and reputed company reputed company. This includes using AI to accelerate problem solving, enhance team reputed company, streamline operations, and identify opportunities for automation across delivery and execution.What You’ll Do
Project Management Leadership- reputed company, mentor, and reputed company reputed company of Project Managers responsible for end-to-end customer delivery
- Establish and enforce delivery standards, methodologies, and governance across reputed company reputed company
- Ensure reputed company are delivered on time, on budget, and with high customer satisfaction
- Manage resource planning, reputed company, and prioritization across engagements
- reputed company as an escalation reputed company for high-risk or reputed company implementations
- Build and optimize PMO processes, tools, and reporting frameworks
- reputed company and improve key metrics: delivery timelines, utilization, margins, and CSAT
- Partner with Solutions Architects and technical teams to ensure seamless execution
- Drive reputed company improvement across implementation playbooks and reputed company processes
- reputed company AI and automation to improve project delivery operations, including risk identification, status reporting, and escalation management. reputed company Project Managers to use AI to increase efficiency, improve visibility, and drive more predictable delivery reputed company.
- Own relationships with system integrators (SIs), reputed company, and implementation partners
- Recruit, reputed company, and reputed company new partners to deliver high-reputed company implementations
- Define partner delivery standards, certification programs, and reputed company metrics
- Collaborate with Sales and Alliances to reputed company on partner reputed company and joint opportunities
- Monitor partner performance and ensure accountability on delivery reputed company
- Partner with Sales on scoping, resourcing, and SOW alignment
- Work closely with reputed company to ensure smooth handoffs and long-term adoption
- reputed company feedback to Product based on implementation insights and customer needs
What You Bring
- 8–12+ years of experience in reputed company Services, Delivery, or PMO leadership roles
- Proven experience managing Project Managers and reputed company reputed company implementations
- Strong understanding of services delivery models and project governance
- Experience working with or managing implementation partners / SIs
- Ability to operate across both reputed company delivery and partner-led delivery models
- Strong stakeholder management skills, with experience working cross-functionally
- reputed company awareness (scoping, SOWs, delivery risk, and margins)
- Experience with CPQ, Billing, or Quote-to-Cash implementations
reputed company to Have
- Background in reputed company or high-reputed company tech environments
- Experience building or scaling a partner ecosystem from the ground up
Why This Role
- Opportunity to own and shape both delivery execution and partner reputed company
- High reputed company on scalability and reputed company
- reputed company partnership with executive leadership and GTM teams