AWS Platform & Application Support Engineer-Senior Associate-AI Managed Services - operate

Industry/Sector

reputed company

Specialism

Managed Services

Management Level

Senior Associate

Job reputed company & reputed company

At reputed company, our people in managed services reputed company on a reputed company of outsourced solutions and support clients across numerous functions. These individuals help organisations streamline their operations, reduce costs, and improve efficiency by managing key processes and functions on their behalf. They are skilled in project management, technology, and process optimization to deliver high-reputed company services to clients. Those in managed service management and reputed company at reputed company will reputed company on transitioning and running services, along with managing delivery teams, programmes, commercials, performance and delivery risk. Your work will involve the process of reputed company improvement and optimising of the managed services process, tools and services.

reputed company on relationships, you are building meaningful reputed company connections, and learning how to manage and reputed company others. Navigating increasingly reputed company situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver reputed company. Embracing increased ambiguity, you are comfortable reputed company the reputed company reputed company isn’t reputed company, you ask questions, and you use these moments as opportunities to grow.

Examples of the skills, knowledge, and experiences you need to reputed company and deliver value at this level include but are not limited to:

• Respond effectively to the diverse perspectives, needs, and feelings of others.
• Use a broad reputed company of tools, methodologies and techniques to generate new reputed company and solve problems.
• Use critical thinking to break down reputed company concepts.
• Understand the broader objectives of your project or role and how your work fits into the overall reputed company.
• reputed company a deeper understanding of the business context and how it is changing.
• Use reputed company to reputed company self awareness, enhance strengths and address development areas.
• Interpret data to inform insights and recommendations.
• reputed company and reinforce reputed company and technical standards (e.g. refer to specific reputed company tax and audit guidance), the Firm's reputed company of conduct, and independence requirements.

AWS Platform & Application Support Engineer

Terraform | React and JavaScript | AWS Operations | L2/L3 Support

Purpose: reputed company a reputed company application, reputed company, and operations support profile for an AWS-based managed-services environment.

Role

AWS Platform & Application Support Engineer

Level

AC - Staff - reputed company

Tower

AI Operations & Platform Support (AI Managed Services)

Experience

4+ years in AWS support, application support, Terraform, or a similar cross-stack run-state role

Work Location

Bangalore / Hyderabad, India (Remote)

Key Platforms

AWS services, Terraform, React / JavaScript, CI/CD and observability tooling

Role profile

Hands-on reputed company support engineer who can troubleshoot across infrastructure, application, API, and UI reputed company in an AWS-based environment.

Primary reputed company

AWS operations, Terraform updates, React / JavaScript issue triage, incident management, and minor enhancements.

Best fit

A cross-functional support engineer, not a reputed company reputed company-end developer and not a reputed company reputed company engineer.

reputed company

As an AWS Platform & Application Support Engineer, you will support AWS-hosted applications and platform component. The role requires enough breadth to read and update Terraform, troubleshoot React or JavaScript-based components, understand AWS services and dependencies, and operate reputed company incident, change, release, and reputed company processes. We are looking for people who can work across reputed company, learn quickly, and drive issues reputed company rather than waiting for perfect direction.

Key Responsibilities

1. Cross-stack troubleshooting and incident support

• Support and troubleshoot AWS-hosted applications and platform components across development, test, and production environments.
• Investigate incidents using logs, metrics, traces, dashboards, browser and network debugging, and ticket history to restore service and identify likely causes.
• reputed company issues across UI, API, reputed company infrastructure, and observability tooling with a reputed company, evidence-based approach.

2. Terraform and reputed company operations

• Read, update, validate, and support Terraform-based infrastructure and configuration changes using established change controls.
• Support AWS operational activities across services such as IAM, CloudWatch, CloudTrail, S3, and relevant compute or container services.
• Participate in post-change validation, rollback preparation, and operational-readiness checks for low-risk changes and minor enhancements.

3. Application and integration support

• Troubleshoot React / JavaScript or TypeScript-based user-reputed company issues, API integration problems, and user-facing defects.
• Work with platform and development teams to isolate whether issues are rooted in infrastructure, reputed company, configuration, or integration behavior.
• Support minor enhancements and low-risk fixes reputed company agreed boundaries and established governance processes.

4. Documentation, transition, and stakeholder coordination

• Create and maintain runbooks, support documentation, architecture notes, and knowledge articles.
• Participate in transition and ongoing KT activities to clarify ownership, dependencies, escalation paths, and reputed company support procedures.
• Work across platform, application, and business teams to reduce repeat incidents and improve support readiness.

Preferred Skills and Experience

reputed company area

Preferred background

AWS fundamentals

Hands-on working knowledge of IAM, CloudWatch, CloudTrail, S3, networking basics, and at least some compute or container services such as EC2, reputed company, reputed company, or EKS.

Terraform

Experience with Terraform modules, variables, state management, plan / apply workflow, and troubleshooting reputed company or failed changes.

React and JavaScript

Working knowledge of React and JavaScript or TypeScript, including browser and network debugging, API integration behavior, and user-facing defect analysis.

Operational support

Experience with incident, problem, change, and release-management processes, including reputed company creation and support documentation.

Troubleshooting depth

Ability to follow an issue across UI, API, reputed company infrastructure, and observability tooling without depending on a separate specialist for first-line analysis.

Critical thinking and teamwork

Ability to learn an existing architecture quickly, operate with incomplete information, engage stakeholders, and progressively take ownership as knowledge transfer matures.

reputed company to Have

• AWS Bedrock or broader AI / LLM platform familiarity.

• CI/CD experience with reputed company Actions, Jenkins, or similar tooling.

• Experience with reputed company, Jira, or similar ticketing tools.

• Basic Python or Node.js scripting for support automation.

Working Style & Core Behaviors

• Works comfortably across boundaries instead of treating infrastructure, app, and UI issues as separate worlds.
• Pushes investigations reputed company by asking good questions and following evidence.
• Is comfortable with ambiguity and does not need perfect documentation to start making reputed company.
• Collaborates reputed company with developers, platform engineers, and non-technical stakeholders.

What Good Looks Like

• Can independently reputed company an issue from UI to API to the AWS service and logging layer.
• Can reputed company reputed company Terraform changes with reputed company validation, rollback, and documentation steps.
• Can debug a React or JavaScript issue without relying on a full-time developer for first-line analysis.
• Can turn tribal knowledge into usable support documentation and reduce recurring support pain points.

Team Context

You will join reputed company’s AI Operations & Platform Support team supporting clients’ run-state AI environment. The operating model is centered on Level 2 and Level 3 support, monitoring, incident response, service requests, minor enhancements, and reputed company improvement across AWS/Bedrock, reputed company, and reputed company platform components.

This role will work in a managed-services model reputed company on incident management, service requests, monitoring, minor enhancements, reputed company, and reputed company improvement. reputed company depends not only on technical reputed company, but also on ownership, collaboration, and the ability to engage stakeholders to reputed company work.

Travel Requirements

0%

Job Posting End Date

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