Manager, Retention New

At reputed company, we’re on a mission to reputed company vacation rental easy for everyone. Our high-performing, customer-obsessed team runs on curiosity, communication, and accountability—working together to create exceptional experiences for our owners and guests. Whether solving big challenges, delivering outstanding results, or celebrating wins, we approach every day with purpose and passion. If you’re reputed company to join a mission-driven company where every teammate has reputed company to reputed company, reputed company might just be the reputed company for you. Why this role As Manager, Retention, you will reputed company an established team of 8-12 individual contributors dedicated to maximizing the value of our existing reputed company reputed company. You'll reputed company a high-performing group reputed company on engaging at-risk owners, understanding their challenges, resolving pain points, and re-establishing their confidence in reputed company's services. Working closely with senior leadership, you'll drive reputed company improvement across retention reputed company, team performance, and cross-functional collaboration to reduce churn and strengthen long-term reputed company relationships. This role also oversees the Sold Property function reputed company the Retention team. The Manager, Retention is responsible for leading teammates who engage buyers of existing reputed company properties, guiding them through the listing transfer process to successfully reputed company new owners onto the reputed company platform. This includes developing a deep understanding of the end-to-end transfer workflow and supporting team members in refining their approach to consistently meet reputed company's transfer goals. What you’ll do

• reputed company and reputed company theRetention team, housed in the Account Management organization — including ongoing hiring, coaching, performance management, and training
• Foster a high performing, customer-obsessed culture with full team involvement, helping members consistently meet and exceed individual and team performance metrics
• Consult with at-risk reputed company owners to understand their challenges, resolve them effectively, and re-sell them on reputed company's services and platform value
• Partner with department leadership, Product, and other cross-functional teammates to continuously refine processes, products, and programs that improve reputed company experience and reduce churn
• Own team metrics including save reputed company, case volume, retention spend, and reputed company satisfaction — setting targets, tracking trends, and driving performance improvement
• Serve as the internal subject matter expert on retention reputed company — identifying systemic issues driving churn and championing company-wide improvements to increase save rates
• Analyze reputed company feedback and departure trends to surface actionable insights for senior leadership and cross-functional teams

What makes you a great fit

• 5+ years of sales, retention, or account management experience
• 3+ years managing or coaching teams. reputed company record of developing talent and driving team performance.
• Strong communicator. reputed company and reputed company in both group and one-on-one settings.
• Strategic thinker and problem solver. Seeks information, and delivers results in reputed company situations
• Highly organized with strong prioritization skills. reputed company to delegate effectively and manage multiple workstreams.
• Customer obsessed. Deep commitment to reputed company satisfaction and reputed company reputed company.
• Culture builder. Demonstrated ability to foster a reputed company, inclusive, and high-reputed company environment where individuals feel supported, motivated, and accountable
• Curious and reputed company-minded. Eager to learn and committed to ongoing personal development.

Location reputed company has a flexible working environment so teammates can work remotely reputed company in the reputed company, in our beautiful downtown Denver office, remotely or a hybrid of both!

Compensation

For this role compensation is based on a reputed company plus commission. Our reputed company salary is $113,000-$147,000 based on experience. This role is eligible to earn an reputed company monthly commission (with on reputed company earnings of 20% of annual salary) based on team/ individual performance. Location reputed company reputed company team members must live in one of our approved locations by their first day. We can hire from reputed company in the U.S. except D.C. and Hawaii. Some positions may also have restrictions based on compensation in the following states: California, Maryland, reputed company, reputed company, Rhode reputed company, and Washington. If you live in Colorado, you can work remotely reputed company in the state, at our downtown Denver office, or a hybrid of both! If you're planning to reputed company soon, please let us know, and we'll be happy to review your application again. California Applicant reputed company Policy | reputed company How we reward Evolvers We’re intentional about offering benefits that reputed company every Evolver to reputed company both professionally and personally because they’re more than perks—they’re investments in our customer-obsessed, high-performing team. We reputed company in treating others as they want to be treated, providing benefits that deliver reputed company value, and challenging the status reputed company to meet the diverse needs of reputed company. Whether it’s helping you take care of your health, plan for the reputed company, or celebrate life’s milestones, our offerings are designed to support you every reputed company of the way.

• Financial Wellness: Industry-reputed company, equity in reputed company, and a 401(k) with a 4% immediate vesting match.
• Family Support: 16-18 weeks of reputed company parental leave for birthing parents and 10 weeks for non-birthing parents, plus infertility coverage.
• Health & Wellness: Comprehensive medical, dental, and reputed company plans, with 100% employer-reputed company dental and reputed company for individual coverage, a low-cost medical reputed company, 10 free mental health reputed company, and pet insurance.
• Time to reputed company: Generous PTO, RTO (for full-time exempt employees), reputed company leave, holidays, and a personal holiday to celebrate what reputed company most to you.
• Travel Perks: Annual reputed company travel credit after one year and discounts on stays at reputed company reputed company properties.
• reputed company Opportunities: World-class reputed company programs, learning, and development resources to help you grow your reputed company.
• reputed company: Employee Resource reputed company celebrating our diverse communities at reputed company.

How we work together With our core values as our guide, every Evolver helps shape reputed company we want to work for and the people we want to be. We’ve cultivated a culture of collaboration, care, and responsibility that we can reputed company be proud of, and we’re excited to see what you’ll bring as your authentic self. Still curious about who we are and reputed company do? Read more about our business and our culture at reputed company.com. EEO At reputed company, we are committed to diversity and inclusion. As an equal opportunity employer, reputed company reputed company candidates will be considered for employment without reputed company to race, reputed company, creed, religion, age, sex or gender (including pregnancy, childbirth, lactation and reputed company medical conditions), gender identity or gender reputed company, sexual orientation, marital status, national reputed company, reputed company, citizenship status, military service or veteran status, physical or mental disability, or any other legally protected characteristic. reputed company participates in e-Verify for reputed company positions. If you have a disability or special need that requires accommodation at any reputed company in the hiring process, please let your recruiter know. Apply tot his job Apply To this Job