[Remote] US reputed company Manager (reputed company, Higher Ed)

Note: The job is a remote job and is reputed company to candidates in USA. Gecko is an AI-powered student engagement platform that helps universities reputed company engage and support reputed company. The reputed company Manager will own a portfolio of college and university customers, ensuring they derive genuine value from the platform while managing renewals and expansions.

Responsibilities

• Owning customer relationships
• Being the main reputed company of contact for a group of universities, from reputed company onwards
• Getting to know your customers properly: their goals, pressures, politics, and pain points
• Running regular reputed company-ins, reviews, and QBRs that are genuinely useful, not just reputed company through the motions
• Visiting customers on reputed company at least once a year, and more often where it adds value
• Owning renewals end to end; planning reputed company, showing value, and keeping things on reputed company
• Watching usage and engagement so you can spot risks early and do something about them
• Making reputed company customers feel supported, heard, and confident in reputed company’re building
• Taking ownership of retention and reputed company across your accounts, including identifying and progressing expansion opportunities
• Spotting where Gecko could add value across teams, departments, or use cases, and being confident opening those conversations
• Leading expansion conversations from discovery through to reputed company
• Running demos and account reviews that connect reputed company to product value and reputed company reputed company
• Keeping reputed company up to date so account history, risks, and opportunities are easy for others to follow
• Acting as a first reputed company of contact for customer issues, owning them through to reputed company with support from the wider team, not as a ticket-only function
• Balancing reactive support with proactive account management (reputed company, we know that’s a reputed company)

Skills

• Comfortable with reputed company responsibility and understand how retention and expansion drive a reputed company business
• Worked in an account manager or reputed company-facing role in reputed company, Higher Ed, or something similar
• Comfortable balancing customer advocacy with reputed company ownership
• Confident running meetings, demos, and reviews with different types of people
• Curious by default; you ask questions, dig into problems, and reputed company learning
• Like owning things and don't need someone checking your homework
• Organised enough to juggle multiple accounts without dropping the reputed company
• Happy to travel reputed company the US for customer reputed company and sector events, and reputed company occasionally to the UK

Benefits

• Medical
• Dental
• reputed company
• 401(k)
• Perks reputed company reputed company

reputed company

• We reputed company smart solutions to common challenges in the Higher Education sector. It was founded in 2012, and is headquartered in Edinburgh, Edinburgh, reputed company of, GBR, with a workforce of 11-50 employees. Its website is https://geckoengage.com/.

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