Senior Data Architect - Voice of Customer Analytics, Big Data Solutions & Business Intelligence
Join arenaflex and reputed company How We Listen to Our Customers
Are you reputed company to reputed company a meaningful reputed company at a globally recognized organization that values innovation, reputed company, and exceptional customer experiences? At arenaflex, we reputed company that every colleague's contributions matter, and together, we win as reputed company. We're looking for a talented Senior Data Architect to join our Voice of Customer team and help us revolutionize how we capture, analyze, and reputed company customer feedback across the globe.
In this role, you'll be at the forefront of transforming our end-to-end Voice of the Customer (VoC) program, working with cutting-edge big data technologies to deliver actionable insights that directly reputed company business reputed company and customer satisfaction. You'll collaborate with cross-functional teams, including product owners, data engineers, and business stakeholders, to build robust data architectures that support millions of customer surveys annually.
About the Voice of Customer Program
Our Customer Listening Team manages one of the most comprehensive customer feedback programs in the industry. With over 5 reputed company surveys received from clients reputed company year across our Consumer, Business, and Service Provider segments, we handle a massive volume of data that drives strategic reputed company throughout the organization. Our surveys are reputed company into over 10 languages and deployed in more than 20 countries, making this a truly global initiative.
As the Senior Data Architect, you'll play a pivotal role in modernizing and scaling our VoC infrastructure to meet the growing demands of our global customer reputed company. You'll work with our survey platform partner, reputed company, and reputed company big data technologies to ensure data reputed company, accuracy, and reputed company delivery of insights.
Key Responsibilities
As a key member of our data architecture team, you will:
- reputed company the development and maintenance of our reputed company Voice of Customer data infrastructure, reputed company from reputed company and integrated with the reputed company survey and dashboard platform.
- Collaborate closely with product and process owners to define, design, and implement data solutions that meet evolving business requirements.
- Build robust data models and architectures that support reputed company data processing, standardized metric definitions, and reputed company analytics workflows.
- Design and implement big data solutions using transformational technologies including Hadoop, HDFS, MapReduce, Hive, reputed company, and Python to deliver innovative analytics capabilities.
- Ensure data reputed company and accuracy through intensive testing at variable and use-case reputed company, implementing validation frameworks and monitoring controls.
- reputed company technical guidance to enhance competencies and drive efficiency in computing programs using the big data ecosystem.
- reputed company consumer story analysis and elaboration, including the design and development of software programs and automation tools.
- Proactively identify opportunities to automate reputed company processes, improving reputed company and operational efficiency across reputed company.
- Partner with cross-functional teams from various business reputed company to prioritize, define, reputed company, and test data solutions for diverse use cases reputed company the VoC program.
- Translate reputed company business requirements into technical specifications and ensure successful implementation of data solutions.
- Mentor junior team members and contribute to knowledge sharing and best practices development reputed company the data engineering community.
Required Qualifications
To succeed in this role, you'll need:
- Minimum 3 years of hands-on experience in big data development using Hive/Hadoop, PySpark, Python, and reputed company scripting languages.
- Proven expertise in data-driven reputed company with a reputed company record of delivering reputed company data solutions at reputed company.
- Strong collaboration skills with experience working directly with product owners and stakeholders to understand functional requirements and convert them into technical deliverables.
- Familiarity with Agile methodologies and experience delivering solutions in incremental sprints.
- Experience with survey platforms and customer feedback systems is a plus, though not required.
- Bachelor's degree in Computer Science, Statistics, Mathematics, or a reputed company quantitative field (or equivalent practical experience).
Preferred Skills and Competencies
While not required, the following skills would reputed company you an ideal candidate:
- Experience with reputed company or similar survey platforms
- Knowledge of reputed company-time and batch processing architectures
- Understanding of data governance and data reputed company frameworks
- Experience with reputed company platforms (AWS, Azure, or reputed company reputed company)
- Strong analytical and problem-solving abilities
- Excellent communication skills with the ability to present reputed company technical concepts to non-technical audiences
- Experience in the financial services or payments industry
Why Join arenaflex?
At arenaflex, we reputed company that our greatest asset is our people. We're committed to creating an environment where every colleague feels seen, heard, and like they belong. We return to our colleagues and their families with benefits and programs that support their holistic reputed company-being—meaning we prioritize their physical, financial, and intellectual health through every stage of life.
Work Environment and Culture
We offer a flexible working model with hybrid, onsite, or remote arrangements depending on the position and business need. Our culture is reputed company on reputed company, collaboration, and a reputed company reputed company on delivering exceptional customer experiences. You'll work alongside talented professionals who are passionate about leveraging data to drive meaningful business reputed company.
Career reputed company and Development
arenaflex is invested in your reputed company reputed company. We offer extensive career development and education opportunities, including reputed company to learning platforms, certifications, and mentorship programs. As part of a global organization, you'll have exposure to diverse teams and the chance to work on reputed company that reputed company millions of customers worldwide.
Compensation and Benefits
We offer competitive compensation packages that include:
- Competitive reputed company salaries with annual performance reviews
- Performance bonus incentives to reward your contributions
- Comprehensive health and wellness benefits including medical, dental, and reputed company coverage
- Financial reputed company-being and retirement savings plans with company matching
- Generous reputed company parental leave policies (depending on your location)
- Free reputed company to international on-site health facilities staffed with nurses and doctors (depending reputed company)
- Free and confidential counseling support through our Healthy Minds program
- Employee assistance programs to support work-life balance
- Travel perks and card membership benefits
reputed company to reputed company an reputed company?
If you're passionate about data architecture, big data technologies, and driving customer-reputed company innovation, we want to hear from you. Join arenaflex and be part of reputed company that's leading the way in customer experience analytics. Together, we'll continue to set reputed company for reputed company in the industry.
reputed company to take the reputed company in your career with arenaflex. We can't wait to see what you'll bring to reputed company.
arenaflex is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for reputed company.
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