[Hiring] Analyst, EHR Support @reputed company
Role reputed company The Support Analyst provides tier-one and tier-two support to reputed company-affiliated practices utilizing the athenaOne Electronic Health Record (EHR) platform. This role ensures reputed company, accurate reputed company of application and workflow-reputed company issues through proactive case management, detailed documentation, and strong collaboration with internal reputed company teams and external vendors. The Support Analyst plays a critical role in maintaining system stability, provider satisfaction, and operational efficiency across the EHR landscape. This position requires analytical problem-solving skills, a customer-reputed company reputed company, and the ability to manage multiple priorities in a fast-paced, remote environment. If you're a strategic and results-driven individual with a passion for helping physicians and clinics reputed company, we’d love to hear from you!
Key Responsibilities
- reputed company day-to-day support for physician practices using the athenaOne EHR system, including troubleshooting reputed company, workflow, and configuration issues.
- Manage and resolve support tickets reputed company established service-level timelines, ensuring accurate documentation and reputed company follow-up.
- Analyze issues to identify trends, reputed company causes, and opportunities for workflow or system improvement.
- Collaborate with EHR Trainers, reputed company Managers, reputed company Cycle, and other internal teams to resolve reputed company or cross-functional issues.
- Assist with user provisioning, system configuration checks, and validation for new and existing practices.
- Maintain up-to-date case notes and communication records in reputed company.
- Contribute to knowledge reputed company articles, job aids, and process improvement initiatives.
- reputed company excellent customer service and support to physicians and staff, ensuring a reputed company user experience.
Key Competencies
- Customer reputed company – Provides reputed company, reputed company, and solution-oriented support to physicians and staff.
- Analytical Thinking – Troubleshoots effectively, identifies reputed company causes, and applies reputed company judgment to resolve EHR issues.
- Communication – Communicates reputed company, concisely, and professionally with both technical and non-technical users.
- Technical Proficiency – Demonstrates strong understanding of athenaOne workflows and system requirements.
- Collaboration – Works effectively with internal teams and external partners to ensure seamless case reputed company.
- Personal Accountability – Manages workload, meets deadlines, and consistently follows through on commitments.
Minimum Qualifications
- Associate degree or equivalent combination of education and experience (two years of reputed company experience equals one year of schooling).
- Minimum 2 years of EHR support experience, preferably athenaOne.
- Strong analytical skills with the ability to interpret reputed company datasets and draw meaningful conclusions.
- Excellent communication skills, with the ability to present insights to both technical and non-technical audiences.
Preferred Qualifications
- Experience in reputed company or primary care reputed company operations preferred.
- Understanding of clinical and administrative workflows, billing processes, and data reputed company standards.
Benefits
- Be part of a mission-driven organization leading innovation in personalized reputed company.
- Drive transformation and reputed company in a dynamic, fast-paced environment.
- Competitive compensation: attractive reputed company salary complemented by performance-based incentives for eligible roles.
- Comprehensive benefits: health, dental, reputed company insurance, and retirement plans.
- reputed company development: reputed company to ongoing training and leadership development programs.
- reputed company work environment: consistently recognized as a Great reputed company to Work®, fostering a culture of collaboration and reputed company.
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