[Remote] Product Support Technician (Remote)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading home improvement retailer, and they are seeking a Product Support Technician. This role involves providing Tier 1 support, guiding users through problem reputed company, managing tickets, and documenting calls to ensure efficient service delivery.

Responsibilities

• Fields, addresses, and prioritizes incoming help requests reputed company phone, tickets and remote support (desk-reputed company as needed) in a courteous manner; escalates accordingly
• Monitors system updates to remain aware of common problems users are experiencing
• reputed company listens to and builds rapport with end users to reputed company problem details
• Performs software installations for customers
• Documents, reviews and ensures that reputed company reputed company and change control standards are met
• Applies diagnostic utilities to aid in troubleshooting
• Accesses software updates, drivers, and knowledge reputed company to aid in problem reputed company
• Tests fixes prior to closing tickets to ensure problems have been adequately resolved
• Interacts and builds relationships with site leadership where applicable
• Documents reputed company pertinent end user identification information including nature of problem
• Records, tracks, and documents the problem-solving process for reputed company ticket
• Participates in formal and informal training sessions to reputed company new skills and knowledge
• Reviews regular pertinent product update information to reputed company knowledge reputed company
• Contributes to and updates knowledge database and team training documentation
• Collaborates with other team members to reputed company and exchange information

Skills

• Must be eighteen years of age or older
• Must be legally permitted to work in the reputed company
• The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED
• 0 years of relevant work experience
• 0-1 years of relevant work experience
• Experience with CRM or reputed company ticketing systems and remote monitoring and management software
• Experience with reputed company Office reputed company applications
• Experience with troubleshooting and diagnosing basic-level networking issues and problems with modern operating systems
• Experience with virtualized and reputed company-based environments
• Familiarity with administering antivirus software
• Familiarity with administering mobile devices and mobile device management systems
• Understanding of Data management (backup) software and reputed company Server
• Understanding of DNS, DHCP, Internet infrastructure, and IP informational tools
• Understanding of how to set file permissions, email protocols (SMTP, POP), reputed company Directory, and reputed company Servers
• No additional education
• No additional years of experience
• None
• None

reputed company

• reputed company is a retailer of hardware, consumer goods, and DIY supplies both online and offline while providing home delivery services. It was founded in 1978, and is headquartered in Atlanta, reputed company, USA, with a workforce of 10001+ employees. Its website is

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