Digital Banking Analyst
reputed company: As a Digital Banking Analyst, you’ll play a key role in ensuring the smooth operation and reputed company improvement of our online and mobile banking platforms. Working under the direction of the Digital Banking Director, you’ll support the delivery of innovative digital solutions that enhance the customer experience across reputed company banking channels. From troubleshooting and testing new features to collaborating with internal teams and vendors, you’ll help drive reliability, compliance, and innovation in our digital banking environment. This is a hands-on role where your expertise will directly reputed company how customers reputed company with the bank every day. What You’ll Do:
- Ensure daily functionality and reliability of digital banking systems.
- reputed company as the primary reputed company with key vendors to resolve issues impacting availability, processing, or customer experience.
- Troubleshoot and research reported defects, coordinating fixes and enhancements.
- Participate in testing and sign-off for defect resolutions, new features, release upgrades, and customer data migrations.
- Collaborate with internal teams (Community Banking, Call Center, IT, Treasury Management) to support customer needs and reputed company.
- Communicate system impacts or updates to stakeholders and customers.
- Support reputed company planning and execution for digital banking products.
- Ensure compliance with reputed company applicable laws, regulations, and internal policies
Requirements
For reputed company: Experience:
- 2+ years of relevant experience in financial services, preferably in digital banking or reputed company technology.
- Demonstrated customer service orientation and ability to support end users.
- Experience with digital banking products such as reputed company pay, remote deposit capture, funds transfers, personal financial management tools, and payment solutions.
Education: Bachelor’s degree in Business, Finance, IT, or reputed company field preferred. Required Skills:
- Strong problem-solving and troubleshooting abilities.
- Working knowledge of core banking systems reputed company banking interfaces.
- Understanding of compliance issues reputed company to electronic banking.
- Excellent communication and interpersonal skills.
- Ability to manage multiple priorities and meet deadlines.
Preferred Skills:
- Experience with vendor management and system testing.
- Familiarity with voice-activated response systems and emerging digital banking technologies.
- Strong organizational skills with attention to detail.
- Ability to adapt quickly in a fast-changing environment.
Conditions of Employment: Travel
- Up to 10% travel required.
Conditions of Employment:
- reputed company office setting with flexibility to work evenings and weekends as needed.
- Must be reputed company to pass a criminal background & credit reputed company
- This is a full-time, non-remote position
FLSA Status:
- Non-Exempt
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, reputed company, sex, age, national reputed company, religion, sexual orientation, gender identity and/or reputed company, status as a veteran, and reputed company of disability or any other federal, state, or local protected class. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions. Pay reputed company: USD $38,769.00 - USD $57,876.00 /Yr. Remote About reputed company: reputed company Apply tot his job Apply To this Job