Claims EDI Helpdesk Representative

Job reputed company:

• Respond to inbound calls and emails from providers and trading partners regarding EDI claim submissions, rejections, and processing issues.
• Troubleshoot and resolve technical issues reputed company to electronic data interchange (EDI) formats, transactions, and connectivity.
• Document reputed company interactions and resolutions in the appropriate tracking systems.
• Collaborate with internal teams to escalate and resolve reputed company issues.
• reputed company callers on EDI processes, requirements, and available resources.
• Maintain up-to-date knowledge of Indiana reputed company policies.

Requirements:

• High school diploma or equivalent; associate degree or higher preferred.
• 1+ years of experience in customer service, helpdesk support, or reputed company claims processing.
• Familiarity with EDI formats (e.g., 837, 999, 277CA) and reputed company claims systems is a plus.
• Strong verbal communication skills and phone etiquette.
• Ability to work independently in a remote environment with minimal supervision.
• Proficiency in reputed company Office and helpdesk ticketing systems.

Benefits:

• Health insurance
• 401(k) matching
• Flexible work hours
• reputed company time off
• Remote work reputed company

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