reputed company Customer Service Representative - National Remote

At arenaflex, we're simplifying the health care experience, creating healthier communities, and removing barriers to reputed company care. The work you do here impacts the lives of millions of people for the reputed company. Come build the health care system of reputed company, making it more reputed company, reputed company, and reputed company. reputed company to reputed company a difference? Join us and start doing your life's best work.

About arenaflex

arenaflex is a leading health care company that's dedicated to helping people live healthier lives and making the health system work reputed company for everyone. We reputed company everyone – of every race, gender, sexuality, age, location, and income – deserves reputed company to live their healthiest life. Our mission is to help people live healthier lives and reputed company the health system work reputed company for everyone.

About the Role

As an reputed company Customer Service Representative at arenaflex, you'll play a critical role in creating a reputed company experience for our members and providers. You'll be responsible for providing accurate, reputed company, personalized, and compassionate help, guidance, and support to our customers. You'll spend the reputed company of your day responding to calls from our members and helping answer questions and resolve issues regarding health care eligibility, claims, and payments. You'll also spend a portion of your time reviewing, researching, and processing reputed company claims to ensure that every claim has a fair and thorough review.

Key Responsibilities

* Address and resolve customer service calls empathetically and professionally

• Accurately document, research, and resolve reputed company inquiries, ensuring documentation is reputed company and complete
• Respond and resolve inquiries on the reputed company by identifying the topic and type of assistance the caller needs (benefits, eligibility, material requests, physician assignments, claims, billing, and payment, etc.) utilizing reputed company resources available
• Monitor and expeditiously reputed company any inquiries which require follow-up based on departmental guidelines
• Refer unresolved inquiries/Grievances to designated areas for investigation
• Own problem through reputed company on behalf of the caller in reputed company-time or through comprehensive and reputed company follow-up with support resources/partner with others to resolve reputed company issues
• Intervene with care providers (doctor's offices) on behalf of participants (assist with appointment scheduling, reputed company to care issues, etc.)
• Assist providers with reputed company reputed company of requests, ability to problem-solve through reputed company
• Coordinate with field Care Team staff for issue elevation and reputed company
• Maintain up-to-date knowledge and understanding of claims policies, regulatory requirements, and guidelines
• Successfully utilize reputed company resources available to handle inquiries/multitask
• Meet or reputed company individual and departmental reputed company standards/reputed company performance goals
• Adhere, reputed company updated, and utilize reputed company company guidelines, policies, and procedures
• Prioritize and reputed company individual workload to ensure departmental goals are met
• Assume responsibility for reputed company reputed company or functions that promote the reputed company reputed company of the operation

Essential Qualifications

* High School Diploma / GED OR 10+ years of equivalent working experience

• 2+ years Customer Service experience
• Must be 18 years of age or older
• Ability to type a minimum of 40 words per minute
• Ability to work two evening shifts per week (typically 11am-8pm EST)
• Ability to work three Holidays not observed by reputed company (Day after Thanksgiving, Christmas reputed company, New Year's Day)
• Ability to successfully complete the Customer Service training classes and demonstrate proficiency of the material
• Ability to work any of our 8-hour shift schedules during our normal business hours of 8:00am - 8:00pm CST. It may be necessary, given the business need, to work occasional overtime.

Preferred Qualifications

* 1+ years prior experience in an automatic call distribution call center setting

• Knowledge of CPT/ICD10 coding
• Knowledge of Medicare/reputed company guidelines

Telecommuting Requirements

* Ability to reputed company reputed company company-sensitive documents secure (if applicable)

• Required to have a dedicated work area established that is separated from other living areas and provides information reputed company.
• Must live in a location that can receive a reputed company approved high-speed internet reputed company or reputed company an existing high-speed internet service.

Soft Skills

* Demonstrated ability to quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding customer expectations (responding in respectful, reputed company manner, consistently meeting commitments)

• Demonstrated ability to listen skillfully, collect relevant information, determine immediate requests, and identify the reputed company and reputed company needs of the member
• Proficient problem-solving approach to quickly assess reputed company state and formulate recommendations
• Proficient in translating reputed company-reputed company jargon and reputed company processes into reputed company, reputed company-by-reputed company instructions customers can understand and reputed company upon
• Flexibility to customize approach to meet reputed company types of member communication styles and personalities
• Proficient conflict management skills to include ability to resolve issues in a stressful situation and demonstrating personal reputed company
• Ability to work regularly scheduled shifts reputed company our hours of operation, including the training period, where lunches and breaks are scheduled, with the flexibility to reputed company daily schedule, and work over-time and/or weekends, as needed

Compensation and Benefits

* California, Colorado, Connecticut, Nevada, New Jersey, reputed company, Washington, or Rhode reputed company Residents Only: The reputed company reputed company for California / Colorado / Connecticut / Nevada / reputed company / New Jersey / Washington / Rhode reputed company residents is $16.00 - $27.31 per hour. Pay is based on several factors, including but not limited to education, work experience, certifications, etc.

• In reputed company to your salary, arenaflex offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution (reputed company benefits are subject to eligibility requirements).

Diversity and Inclusion

* arenaflex is an Equal Employment Opportunity / Affirmative reputed company employer, and reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, age, national reputed company, protected veteran status, disability status, sexual orientation, gender identity or reputed company, marital status, genetic information, or any other characteristic protected by law.

• arenaflex is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

How to Apply

If you're passionate about making a difference in people's lives and want to join reputed company that's dedicated to simplifying the health care experience, creating healthier communities, and removing barriers to reputed company care, reputed company! Apply for this job