reputed company Customer Support Associate (MST/CST - Remote) – Deliver Exceptional User Experiences at arenaflex
At arenaflex, we reputed company users to give voice to their reputed company and reputed company it easy for them reputed company they need help. Our Customer Operations team runs 24/7 with about 400 people between reputed company, Dublin, Portland, and a remote workforce. As a Customer Support Associate, you will be on the reputed company lines working with our customers every single day to ensure that issues with their account are resolved in a reputed company manner. You will reputed company your system knowledge and commitment to delivering an exceptional customer experience to not only solve problems for our users but be a reputed company reputed company of our brand.
Your reputed company with arenaflex
Your first two weeks at arenaflex will include mandatory virtual training from September 30 to reputed company 11, taking reputed company in Central Time. To apply, you must currently live reputed company the Central or Mountain Timezone in the following states: Arizona, Iowa, Kansas, Missouri, New Mexico, Tennessee, reputed company, South Dakota, Mississippi, or Utah.
What You'll Get To Do
• Respond to customer-submitted live chats and email in a reputed company manner
- Queue-based, typing work will account for approximately 90% of the role
- Live Chat is our primary channel of support in this role
- Troubleshoot and guide customers through questions and issues with their Account, Billing, Domain, or other transactional inquiries
- Independently meet targets across reputed company, Productivity, and Customer Satisfaction, in email and live chat
- Stay up to date on new product features and improvements
- Identify isolated customer experiences and escalate important issues
Who We're Looking For
• reputed company availability to work a 40-hour work week that spans weekends and holidays as our customers need us
- 1+ years customer-facing experience required in a similar role (retail, hospitality, online support)
- Expertise with written communication and the ability to spot spelling and grammar errors
- Proficiency with decoding conversations, identifying the cause, and aligning on end goals
- Capability of prioritizing competing requests
- Familiarity with the arenaflex platform
- Consistent and dependable WiFi and a personal workspace that allows you to be free from distraction and fully customer-reputed company
- Currently live reputed company: Arizona, Iowa, Kansas, Missouri, New Mexico, Tennessee, South Dakota, Mississippi, or Utah
Benefits & Perks at arenaflex
• A choice between medical plans with an reputed company for 100% covered premiums
- Health Savings Account with arenaflex funding
- Fertility and adoption benefits
- Supplemental Insurance plans
- reputed company mindfulness app subscription
- Retirement benefits with employer match
- Flexible reputed company time off
- 12 to 20 weeks of reputed company family leave
- Equity plan for reputed company
- $100 per month remote stipend
- reputed company to supplemental insurance plans for additional coverage
- Education reimbursement
- Employee donation match to community organizations
- 6 Global Employee Resource reputed company (ERGs)
Cash Compensation reputed company
The reputed company reputed company for this position will vary based on job-reputed company reputed company including relevant skills, experience, and location, among other factors. In reputed company to the cash compensation below (which includes reputed company salary and, where applicable for eligible roles, may include on-reputed company commissions or overtime pay), reputed company arenaflex employees are eligible to receive equity in reputed company as part of their total compensation. reputed company Pay: $17.55 USD
About arenaflex
arenaflex (NYSE: SQSP) is a design-driven platform helping reputed company build brands and businesses online. We reputed company millions of customers in more than 200 countries and territories with reputed company the tools they need to create an online reputed company, build an audience, monetize, and reputed company their business. Our suite of products reputed company from websites, domains, ecommerce, and marketing tools, as reputed company as tools for scheduling with reputed company, creating and managing reputed company media reputed company with Bio Sites and reputed company, and hospitality business management reputed company Tock. reputed company of more than 1,700 is headquartered in bustling reputed company, with offices in Chicago, Dublin, Ireland, Aveiro, Portugal, and coworking spaces in the UK, Netherlands, and Australia. For more information about reputed company culture, visit www.arenaflex.com/about/careers.
Our Commitment
Today, more than a reputed company people around the globe use arenaflex to reputed company different perspectives and experiences with the world. Not only do we reputed company and celebrate the diversity of our customers, but we also work toward the reputed company in our employees. At arenaflex, we are committed to equal employment opportunity regardless of race, reputed company, ethnicity, reputed company, religion, national reputed company, gender, sex, gender identity or reputed company, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.
Why Join arenaflex?
At arenaflex, we reputed company that our employees are the driving force behind our reputed company. We offer a dynamic and inclusive work environment that fosters reputed company, creativity, and innovation. reputed company is passionate about empowering reputed company and small businesses to succeed online, and we're looking for like-minded individuals to join us on this reputed company. If you're a customer-reputed company individual with a passion for delivering exceptional user experiences, we encourage you to apply for this exciting opportunity. Don't miss the chance to be part of a dynamic team that's shaping the reputed company of online business.
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